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KPMG's multi-disciplinary approach and deep, practical industry knowledge help clients meet challenges and respond to opportunities.

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KPMG has market-leading alliances with many of the world's leading software and services vendors.

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Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer Advisory

Move customers with new perspectives

Today’s customers are better informed and more demanding than ever before.

How can your business engage customers and achieve profitable growth in the age of market uncertainty and digital disruption? To succeed in today’s market, businesses must reimagine the products, services, and experiences they provide to consumers and migrate to truly customer-centric business processes enabled by digital transformation.

KPMG Customer Advisory can help you transform the way your front office engages customers. Combining business experience with functional acumen, we provide you with deep financial analysis, robust customer insight, market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity.

See more insights around the challenges that today’s front-office leaders are facing:

The role of the front office is constantly evolving and it is necessary to adopt new strategies to tackle today’s challenges head-on:

Maximize and accelerate the impact of front-office investments

Create a unified customer experience across the entire customer journey

Leverage data and insights to meet customer and business needs

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Our perspective

We bring focused solutions that draw on the full breadth of our team’s experiences to help our clients move their customers with new perspectives.

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We embolden front-office teams with the perspective they need to achieve consistent business growth.

KPMG recognized as a leader for advisory services.

It’s always satisfying when the marketplace cites your contributions to client success. KPMG was recently named #1 for quality AI advice and implementation in the US by Source; one of America’s best management consulting firms by Forbes; and a leader in the IDC Marketscape: Worldwide Operations Improvement Consulting Services 2023-2024 Vendor Assessment.

accolades

1Source, Perceptions of Consulting in the US, 2024;
2Forbes Media LLC, 2024;
3IDC US50494723, December 2023

Explore client stories

Read case study perspectives directly from our clients

Client Story
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Preparing a sales organization for a high-growth spinoff

By transforming the client’s sales strategy and operations, KPMG made the difference in a medical technology carve-out

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Leading from the front through data and analytics

KPMG helped an industry leader develop a successful marketing analytics program to counter pressure in emerging markets.

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Bold ingredients for growth, baked in

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

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Putting customers at the center of their go-to-market strategy

KPMG and Grünenthal use data and measurement to redefine the customer experience

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More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Sales Transformation

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Customer Experience (CX)

Connect the Dots on Enterprise Agility

Our strategic alliances
KPMG Customer Advisory strategic alliances are key to helping you achieve a sustainable competitive advantage. Our comprehensive solutions are driven by innovative technology from industry-leading companies like:
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Google Cloud

Preparing for a new world
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Microsoft

A secure path to modern, trusted digital enterprise
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Salesforce

Connect to your customers with speed, scale, and intelligence
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Varicent

KPMG and Varicent together help drive higher growth and ROI on Sales Performance Management investments.
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Uptempo

Accelerate your business through smarter marketing

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    Insight
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    Problem-solving: Vital to success in B2B financial services

    Consumers and business customers are loyal for different reasons

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    Insight
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    Accelerating revenue in the age of Generative AI

    Explore GenAI’s impact on revenue-generating teams from boosting productivity and improving experiences to reducing cost of sales.

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    Insight
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    Marketing & finance need strong bonds to innovate & grow

    Learn how marketing and finance can redefine their working relationship to align on financially responsible growth strategies, and not get left behind.

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    Simplify your MarTech ecosystem for clarity and growth

    Cut spend and increase impact by simplifying your MarTech stack

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    Future Marketing: C-Suite Aligned, Visible, and Primed for Growth

    Featuring insights from marketing leaders, developed in partnership with Reuters Events

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    Meet our team

    Our team of Customer Advisory specialists can help you understand what your customers need—and transform the way your organization delivers value.

    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory Leader, KPMG US
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    Image of Walt Becker
    Walt Becker
    Principal, Customer Advisory Leader, Sales Acceleration Leader, KPMG LLP
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    Image of David Klimek
    David Klimek
    Principal, Customer Advisory, Service Optimization Leader, KPMG US
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    Image of Scott Lieberman
    Scott Lieberman
    Principal, US Customer Advisory Leader, KPMG US
    Read bio
    Image of Walt Becker
    Walt Becker
    Principal, Customer Advisory Leader, Sales Acceleration Leader, KPMG LLP
    Read bio
    Image of David Klimek
    David Klimek
    Principal, Customer Advisory, Service Optimization Leader, KPMG US
    Read bio

    Explore other services tailored to your business

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    KPMG. Make the Difference.


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    The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. KPMG LLP does not provide legal services.

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