Customer Advisory

Move customers with new perspectives

Today’s customers are better informed and more demanding than ever before.

How can your business engage customers and achieve profitable growth in the age of market uncertainty and digital disruption? To succeed in today’s market, businesses must reimagine the products, services, and experiences they provide to consumers and migrate to truly customer-centric business processes enabled by digital transformation.

KPMG Customer Advisory can help you transform the way your front office engages customers. Combining business experience with functional acumen, we provide you with deep financial analysis, robust customer insight, market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity.

See more insights around the challenges that today’s front-office leaders are facing:

The role of the front office is constantly evolving and it is necessary to adopt new strategies to tackle today’s challenges head-on:

Maximize and accelerate the impact of front-office investments

Create a unified customer experience across the entire customer journey

Leverage data and insights to meet customer and business needs

Our perspective

We bring focused solutions that draw on the full breadth of our team’s experiences to help our clients move their customers with new perspectives.

Explore our services

We embolden front-office teams with the perspective they need to achieve consistent business growth.

Explore our services

We embolden front-office teams with the perspective they need to achieve consistent business growth.

Explore client stories

Read case study perspectives directly from our clients

Client Story

KPMG helped an industry leader develop a successful marketing analytics program to counter pressure in emerging markets.

Client Story

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

Related services

Marketing consulting

Customer service transformation

Sales transformation

Connected Commerce

Customer experience (CX)

Connect the dots on enterprise agility

Our strategic alliances

KPMG Customer Advisory strategic alliances are key to helping you achieve a sustainable competitive advantage. Our comprehensive solutions are driven by innovative technology from industry-leading companies like: