Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Customer Experience (CX)

Land customers through winning experiences

To meet the increasing demands of their customers, today's businesses heavily invest in their customer experience initiatives. But many struggle to achieve the desired return on these investments.

At KPMG, we help companies optimize spend and investments while delivering winning customer experiences suited for the digital age. Combining our expertise in financial analysis with an in-depth and research-based understanding of customers, our Customer Advisory team can help you develop a customer experience strategy that drives financial performance, including:

  • A richer, rounder picture of your customers, industry and market
  • A detailed outline of your current customer interactions, including insights on which matter most
  • A customer experience strategy and delivery model that aligns to your customers and delivers ROI
  • A tactical plan for your entire organization to cost-effectively deliver at each touchpoint

Together, we help you develop and deliver seamless, personal customer experiences that drive engagement, satisfaction and loyalty—and profitable growth.

YouTube thumbnail image

The future of customer connections

In today’s hyper-competitive and customer-centric world, organizations that know the most about their customers and harness this knowledge achieve the greatest success.

Explore client stories

Read case study perspectives directly from our clients

Webcast Replay Webcast Upcoming

Personalized patient care, delivered on scale

KPMG helped a regional teaching hospital optimize patient access operations to grow revenue, attract more patients and keep patients in network.

Webcast Replay Webcast Upcoming

When transforming banking systems, it pays to listen

KPMG helped Royal Bank of Canada work with its business partners and customers to unlock the potential of payments modernization.

Webcast Replay Webcast Upcoming

Virtual assistant eases annual benefits enrollment

KPMG helped Covered California use artificial intelligence to improve customer service and reduce seasonal call center workloads.

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

Explore more insights

Explore other services tailored to your business​

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.