Customer and Operations
Our industry-aligned teams help clients proactively predict and respond to trends - leveraging new technologies to streamline operations, reduce cost and improve client experience while adapting to industry and regulatory mandates.
Our mission is to help our clients achieve profitable growth by delivering on their customer agenda and running efficient operations. In the Front Office, we help clients improve marketing, sales and customer service functions and customer experience. In the Middle Office, our industry-aligned operations teams help clients improve operations, supply chain and related functions. Technology and innovation capabilities – including data and analytics for decision support, and process automation using Artificial Intelligence -- play a key role in our services.
The #1 firm for consulting quality in the US
In a recent survey of clients by Source, KPMG was ranked the #1 firm for quality of work and recognized as the leading authority in risk consulting in the US. The firm was also named one of America’s best management consulting firms by Forbes.
1: Source Perceptions of Consulting in the US, 2025
2: Forbes Media LLC, 2025
3: Source Perceptions of Risk Firms in 2024
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Service
Customer Advisory
Modernize and connect marketing, sales, and service to deliver experiences, and results, that matter
Service
Achieve transformation and make the difference
An integrated, cross functional approach to organizational change focuses on digitizing processes, optimizing operations, and capturing value — driving toward growth.
Service
The new imperative: Supply chain transformation
At a time of extreme disruption, help future-proof your supply chain with KPMG
Service
Procurement and Outsourcing Advisory Services
Develop strategies for procurement and outsourcing excellence. Design operating models and enable technology to drive value over time.
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Customer First: Real Insights
Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.
Insight
Business transformation insights
Our insights help you turn great expectations into real transformation results
Actionable insights for your supply chain challenges
Enhance, streamline, and safeguard your end-to-end supply chain operations with our strategic insights.
Procurement and outsourcing insights
Research, analysis, and actionable insights that address your organization’s critical procurement and outsourcing issues.
Contact Us
Our client engagements include everything from functional strategy to new operating model development and deployment.
Meet our team
