Connect your enterprise through digital transformation

Align your enterprise for digital transformation to create customer and employee experiences that build trust and sustain growth

Your transformation journey will look and feel different when you’re connecting your enterprise

Today’s customers and employees will reward you for delivering relevant, personalized experiences. Unfortunately, meeting their expectations isn’t a one-time exercise. You need a digital infrastructure designed for agility.

That means you need to harness the power of all your data. You need technology to meet customers and employees where they are and move with them across channels. You need people aligned to support your harmonized systems and processes. And you need the ability to orchestrate it all with speed and scale.

That may sound impossible if you’re still relying on a fragmented digital infrastructure. That’s where KPMG can help.

KPMG Connected Enterprise is a digital transformation approach that helps you break through functional silos, link systems and data, and strengthen connections across your enterprise – all through an industry lens.

This approach gives you a strategic way to reconsider how you plan, design, and deliver value. We’ll help you integrate your operations and technology based on customer insights. When you connect your enterprise, you strengthen connections with customers, employees, and business partners. And that’s how you sustain profitable growth.

KPMG Digital Maturity Assessment - How do you stack up?

See how your enterprise compares to others in your industry. Take this 15-minute assessment to rank your performance against industry best practice.

At a glance, you’ll have an easy-to-share view of the opportunities and challenges you face on the way to becoming a connected enterprise, aligned around your customers.

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Reframe transformation to unlock growth potential

Improving digital agility is essential for meeting customer demands, staying relevant, and delivering sustainable growth.

Read more >

Benefits of a connected approach

Generate business value at every stage of your transformation journey

Build an insights-driven digital and customer-centric business

Empower and enable your people to align the organization for agility and performance

Engineer secure architectures to enable agile, high-speed innovation

The KPMG Connected Enterprise uses five lenses to help you define your organization’s success.

Market dynamics and digital signals: Connect to market dynamics and digital signals to inform your customer-centered growth agenda.
Channel and business partners: Connect your ecosystem of business partners to jointly deliver on commitments to customers.
Customers: Connect to your customers with compelling value propositions and interactions.
Employees: Connect and empower your employees to deliver on the customer promise.
Front, middle and back office: Connect front, middle, and back offices to execute your customer growth agenda.

The eight capabilities of a connected enterprise

Companies that invest in an integrated architecture of eight fundamental capabilities are twice as likely to create exceptional experiences, achieve their business objectives and deliver value. Learn more about the capabilities architecture that make up a connected enterprise.

Insight-driven strategies

Harness data, advanced analytics, and actionable insights with a real-time understanding of the customer and the business, to shape integrated business decisions.

Innovative products and services

Develop compelling customer value propositions on price, products, and services to engage the most attractive customers and drive profitable growth.

Experience-centricity by design

Design seamless, intentional experiences for customers, employees, and partners, supporting the customer value propositions and delivering business objectives.

Seamless interactions and commerce

Interact and transact with customers and prospects across marketing, sales, and service, and achieve measurable results.

Responsive operations and supply chain

Operate the business with efficiency and agility to fulfill the customer promise in a consistent and profitable way.

Aligned and empowered workforce

Build a customer-centric organization and culture that inspires people to deliver on the customer promise and drive up business performance.

Digitally enabled technology architecture

Create intelligent and agile services, technologies and platforms, enabling the customer agenda with solutions that are secure, scalable, and cost-effective.

Integrated partner and alliances ecosystem

Engage, integrate, and manage third parties to increase speed to market, reduce costs, mitigate risk, and close capability gaps to deliver the customer promise.

Connect your enterprise through digital transformation

The KPMG team has brought us the experience we needed to help us develop innovative digital consumer lending experiences that we are actively pursuing.

Bank executive

Spotlight on industries

When we look at any organization through an industry lens, we see unique challenges. Our deep sector insights – specific to their customers, operations, and technology needs – help build a pathway to efficient and agile practices that can deliver sustainable growth. Find out what it takes to get ahead of the pack.