Free every customer to make their experience their own, and lift long-term growth, by viewing your business through a single pane of glass.
Customers judge you by the experiences you offer. So, now’s the time to deliver the unforgettable experiences they want, when they want.
Whatever your sector—whether you’re handling large numbers of mobile users, selling medical devices, servicing fleets or insuring company networks—go digital-first to stand out from competitors and open the door to bigger business opportunities.
KPMG Connected Enterprise will help you reframe the customer experience, by integrating your technology and business processes to create an all-round view of your business through a single pane of glass.
Meet customers’ expectations for low-touch, self-service experiences at every touchpoint.
Gain an advantage by going digital-first with online services that provide a better customer experience than costly contact centers.
Make the right decision at the right time, through customer-focused insights only made possible by having a single, unified data architecture.
Savings from operational efficiencies allow you to free up capital to invest in self-financing, revenue-generating initiatives.
It’s always satisfying when the marketplace cites your contributions to client success. KPMG was recently named #1 for quality AI advice and implementation in the US by Source; one of America’s best management consulting firms by Forbes; and a leader in the IDC Marketscape: Worldwide Operations Improvement Consulting Services 2023-2024 Vendor Assessment.
1Source, Perceptions of Consulting in the US, 2024;
2Forbes Media LLC, 2024;
3IDC US50494723, December 2023
Discover how to meet the challenge of rising customer expectations by reframing the customer experience through a single pane of glass.
Take your connections to the next level
Run your operations online and improve the digital experience of customers, whether managing large numbers of handsets and services or swapping out network types.
Trust in a better experience
Raise public satisfaction with a single connected view, which delivers better online services including self-service options.
Re-energize customer experience
Unlock the value of long-term relationships with customers, suppliers and partners by having one view of previously fragmented systems.
Lift the experience for clients and brokers
Find more opportunities to deliver the right offers, at the right price, through the right channel, with a connected view of your insurance operations.
Boost delivery of better digital health experiences
Meet changing expectations of healthcare providers with a single, connected view of Life Sciences.
Keep consumer experience on a high
Grow and personalize your direct-to-consumer offer, with a single view of every customer across your business.
Jeanne Johnson, Principal in KPMG’s U.S. Advisory practice, and Rick Rose, Head of Connected Enterprise for the Americas, explain how connecting your business and viewing it through a Single Pane of Glass, can lift opportunities and growth.
Jeanne Johnson, Principal in KPMG’s U.S. Advisory practice, and Rick Rose, Head of Connected Enterprise for the Americas, explain how connecting your business and viewing it through a Single Pane of Glass, can lift opportunities and growth.
Introduction to Connected Enterprise for Convenience Retail
Download PDF
At its core are eight capabilities that global research1 shows can double the impact on the future success of your business.
If you liked the article above, explore more related content and insights below.
Insight
The hydrogen horizon
Adopt cleaner energy alternatives in your accelerated timeline to net zero.
Insight
Power through the energy transition
A tech-enabled transformation can help accelerate the path to a carbon-free future.
Insight
The evolving technology landscape of energy supply
Understand the role energy supply technologies can play in your roadmap to net zero.
