Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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Take customer experience to new heights

Free every customer to make their experience their own, and lift long-term growth, by viewing your business through a single pane of glass.

Rise above the competition

Customers judge you by the experiences you offer. So, now’s the time to deliver the unforgettable experiences they want, when they want.

Whatever your sector—whether you’re handling large numbers of mobile users, selling medical devices, servicing fleets or insuring company networks—go digital-first to stand out from competitors and open the door to bigger business opportunities.

KPMG Connected Enterprise will help you reframe the customer experience, by integrating your technology and business processes to create an all-round view of your business through a single pane of glass.

01
Lift up your user experience

Meet customers’ expectations for low-touch, self-service experiences at every touchpoint.

02
Lift yourself above the competition

Gain an advantage by going digital-first with online services that provide a better customer experience than costly contact centers.

03
Lift the effectiveness of your decision-making

Make the right decision at the right time, through customer-focused insights only made possible by having a single, unified data architecture.

04
Lift business growth

Savings from operational efficiencies allow you to free up capital to invest in self-financing, revenue-generating initiatives.

KPMG recognized as a leader for advisory services.

It’s always satisfying when the marketplace cites your contributions to client success. KPMG was recently named #1 for quality AI advice and implementation in the US by Source; one of America’s best management consulting firms by Forbes; and a leader in the IDC Marketscape: Worldwide Operations Improvement Consulting Services 2023-2024 Vendor Assessment.

accolades

1Source, Perceptions of Consulting in the US, 2024;
2Forbes Media LLC, 2024;
3IDC US50494723, December 2023

The connected approach

Discover how to meet the challenge of rising customer expectations by reframing the customer experience through a single pane of glass.

Industries

See your industry through a single pane of glass

With KPMG Connected Enterprise we bring our experience and expertise across industries to help you create a customer-first view of your business.

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Telcos

Telcos

Take your connections to the next level

Run your operations online and improve the digital experience of customers, whether managing large numbers of handsets and services or swapping out network types.

Find out more
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Government

Government

Trust in a better experience

Raise public satisfaction with a single connected view, which delivers better online services including self-service options.

Find out more
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Energy

Energy

Re-energize customer experience

Unlock the value of long-term relationships with customers, suppliers and partners by having one view of previously fragmented systems. 

Find out more
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Financial services

Financial services

Lift the experience for clients and brokers

Find more opportunities to deliver the right offers, at the right price, through the right channel, with a connected view of your insurance operations.

Find out more
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Life sciences

Life sciences

Boost delivery of better digital health experiences

Meet changing expectations of healthcare providers with a single, connected view of Life Sciences. 

Find out more

Telcos

Take your connections to the next level

Run your operations online and improve the digital experience of customers, whether managing large numbers of handsets and services or swapping out network types.

Government

Trust in a better experience

Raise public satisfaction with a single connected view, which delivers better online services including self-service options.

Energy

Re-energize customer experience

Unlock the value of long-term relationships with customers, suppliers and partners by having one view of previously fragmented systems. 

Financial services (insurance)

Lift the experience for clients and brokers

Find more opportunities to deliver the right offers, at the right price, through the right channel, with a connected view of your insurance operations.

Life sciences

Boost delivery of better digital health experiences

Meet changing expectations of healthcare providers with a single, connected view of Life Sciences. 

Consumer & Retail

Keep consumer experience on a high

Grow and personalize your direct-to-consumer offer, with a single view of every customer across your business.

Connecting to a better customer experience

Jeanne Johnson, Principal in KPMG’s U.S. Advisory practice, and Rick Rose, Head of Connected Enterprise for the Americas, explain how connecting your business and viewing it through a Single Pane of Glass, can lift opportunities and growth.

Connecting to a better customer experience

Jeanne Johnson, Principal in KPMG’s U.S. Advisory practice, and Rick Rose, Head of Connected Enterprise for the Americas, explain how connecting your business and viewing it through a Single Pane of Glass, can lift opportunities and growth.

Dive into our thinking

Introduction to Connected Enterprise for Convenience Retail

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Success through a Single Pane of Glass

KPMG Connected Enterprise brings together our expertise in business and technology to create one architecture that is viewable through a single pane of glass.

2x-impact-infographic

At its core are eight capabilities that global researchshows can double the impact on the future success of your business. 

Explore more

If you liked the article above, explore more related content and insights below.

Meet our team

Image of Jeanne Johnson
Jeanne Johnson
Digital Transformation Leader, Principal, Advisory, KPMG LLP
Image of Rick Rose
Rick Rose
Principal, Connected Enterprise Leader, Marketing Enablement Leader, KPMG US

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