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India CX Report'25: Airlines

Findings across passenger air carriers with Pan-India presence serving leisure as well as business travelers

Our insights

Transport and Logistics

2025 Emerging Trends in Infrastructure and Transport: The Great Reset

Explore infrastructure and transport trends in 2025, urging visionary leadership, collaboration, and bold decision-making amid global shifts

Risk Advisory

Evolving third party landscape in India's media and entertainment industry

Addressing third-party risks for ensuring the sustainable growth, compliance, and resilience of the media and entertainment sector

Consumer Markets

Mastering intentional experiences: India CX report' 25

Benchmark experience from the customer’s viewpoint, to uncover prioritised attributes driving value

Client impact

Revolutionising traffic management and road safety with AI-powered intelligent traffic management system (ITMS)

The AI-powered ITMS addresses traffic congestion, reduces accidents, and enhances road safety and compliance on expressways

Conversations with experts

Campus recruitment - Building a career in ESG Consulting

Namarata Rana, National Head of ESG at KPMG in India, shares her insights on the key skills needed to excel in ESG and how new joiners can develop and strengthen them for a successful career.
 

Campus Recruitment - How to ace interviews

KPMG in India’s tech talk - AI : Promise v/s Hype

In conversation with Bikram Sing Bedi, Vice President and Country Managing Director of Google Cloud, India Region to uncover how Artificial Intelligence is expected to change our lives and whether it will fulfill its promise or is just a hype.

Startup speakeasy:  Conversation with OfBusiness Co-Founder

Discover our perspectives

🖅 Technology

India’s digital transformation provides a blueprint for growth amidst a global polycrisis

The World Economic Forum in Davos highlighted India’s opportunity to emerge as a global digital leader amidst the ‘polycrisis’

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🖅 Transformation

Aviation leasing and financing ecosystem at GIFT IFSC, India

An overview on the current situation of commercial aircraft leasing in India, and the future scope of leasing

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Aviation leasing and financing ecosystem at GIFT IFSC, India

🖅 Cyber security

Navigating Reserve Bank of India’s guidelines for NEFT and RTGS payment systems

An overview on how regulated entities involved in the NEFT and RTGS payments chain can ensure compliance to regulatory requirements

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🖅 Artificial Intelligence

Intelligent retail

Exploring transformative AI impact in retail, unlocking value through integration of advanced systems. Framework for effective AI solutions in retail

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🖅 Risk and Regulation

Navigating digital realm: strategic foresight and governance in social media communication

Effective social media communication requires strategic foresight and governance to navigate its transformative power and mitigate reputational risks

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🖅 Economy and Growth

Microscopic lens on Secured Micro-Lending

Secured micro-lending offers loans to undeserved segments against collateral, including microfinance, MSME, and housing loans

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