In today’s hyper-connected global economies, multinational corporations seek not only operational efficiencies but also agility and innovation. GCCs emerge as pivotal assets that encompass specialised functions such as IT, finance, research and development, and customer service. GCCs are housed in strategic locations (such as India) that offer access to diverse talent pools, cohesive ecosystem, conducive business environment and high-quality infrastructure.
The transformation brought about by technology and FinTech is expected to continue, and GCCs must innovate and adapt to stay competitive. As they continue to build, innovate and scale, their top-of-mind considerations include talent, emerging technology, regulation and concentration.
