India is witnessing an exponential rise in digital literacy

      Today, consumers are far more informed, research-driven and demanding. Consumer markets are changing dynamically in the face of continuous disruption. As key drivers transform, pressing scenarios present new opportunities, and challenge the norms.

      Mastering intentional experiences: India CX report' 25

      Benchmark experience from the customer’s viewpoint, to uncover prioritised attributes driving value
      India CX report' 25 banner
      Our capabilities span across a diverse array of varied industries

      Retail

      Fashion, apparel, jewellery, accessories and eyewear

      retail

      Fast Moving Consumer Goods (FMCG) and services

      Packaged foods, drinks and beverages, beauty and fragrances, health and personal care and services like gyms, salons and hospitals

      consumer

      E-commerce

      E-tail, classifieds, food tech, e-ticketing, social media and e-learning

      e-commerce

      Agri-business

      Agro chemical and fertilizers, dairy, fresh produce and grains

      agriculture

      Consumer durables

      White goods, kitchen appliances, computers, cameras and mobile phones and entertainment consumables

      consumer

      Home improvement

      Home furnishing, furniture and sanitary ware

      home

      How can KPMG in India help?

      • Customer and digital transformation
      • Data analytics and security
      • Supply chain management
      • Growth and new business models.
      How can KPMG in India help

      Consumer markets are changing dynamically in the face of continuous disruption

      We effectively leverage our vast repertoire of skillsets and expertise, our global network and frameworks and methodologies to deliver differentiated offerings and outcomes. Our advisory services leverage our deep knowledge in consumer markets and our methodologies to manage complex strategic issues such as Mergers and Acquisitions, market entry strategies, new regulatory requirements, people management and growth strategies. Our tax services support your consumer-centric business in planning, compliance and reporting of taxes across the spectrum, and our dedicated professionals utilise latest tools and methodologies with their agile perspective to provide constructive inputs.

      India Union Budget 2025-26: Our Sector Insights

      Download KPMG in India point of view 2025 - Agriculture and Allied Sectors

      KPMG in India point of view 2025 - Agriculture and Allied Sectors

      Budget 2025 intends to transform agriculture by improving productivity, leveraging technology, developing capacity, and enabling credit availability

      Download KPMG in India point of view 2025 - Consumer Markets and E-commerce

      KPMG in India point of view 2025 - Consumer Markets and E-commerce

      Budget 2025 sets the stage for a consumer-led growth cycle, with increased spending power, better infrastructure, and regulatory simplifications

      Driving growth with Consumer Markets trends

      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

      Gen Z: A tech-native, purpose-driven, and influence-heavy bunch is rapidly emerging as the country’s most consequential consumer segment. Having grown up in a hyper-connected world dominated by smartphones and social platforms, Gen Z demands more than products -- they seek personalisation, cultural alignment, and authenticity.

      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

      Despite ongoing tariff challenges and changing global headlines, retailers across Asia continue to chart a strong growth trajectory. Globalisation remains a key theme, with both physical and online expansion shaping the narrative in this region. Global brands are intensifying their focus on Asia, tailoring strategies to capture market-specific opportunities. At the same time, private labels are gaining significant traction, with consumers showing increasing preference for locally curated offerings.

      Interestingly, Gen Z is playing a pivotal role in this shift. Their influence on social media has amplified product visibility and brand perception, often determining what becomes a trend or a success story. Aligning with this new consumer behaviour and leveraging digital influence is becoming not just valuable but essential.

      Hear from the experts

      Watch Isabelle Allen speak about the three India stories playing out, assertiveness of the Indian companies and the evolving India consumer.

      Dr. Puneet Mansukhani, KPMG in India on how AI revolution, sustainability and globalisation are redefining Asia’s retail growth trajectory.


      India Insights

      Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.

      Sector insights

      Your gateway to market intelligence

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      Podcast series for Consumer Markets leaders

      Listen to expert opinions and market examples of how today’s businesses are becoming more and more customer-centric.

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      Global insights

      The start of 2025 saw cautious optimism in the consumer and retail merger and acquisition (M&A) world.

      At KPMG, we believe that the time for empowering a step-change in our global food system is now.

      How to unlock consumer insights and deliver seamless commerce to achieve profitable growth

      Global perspectives from financial and retail executives on payment modernization strategies and trends

      Join us as we ‘Ride the wave of change’ with consumer and retail leaders at the National Retail Federation’s annual conference, NRF 2025: Retail’s Big Show, on January 12 -14 in New York City.

      Drive your customer strategy with KPMG and SAP S/4HANA for Retail

      How retailers are driving customer experiences, from technology to sustainability

      The challenge of customer-centric seamless commerce: a global review

      Key Contacts

      Vijay Chawla

      Partner and Chief Operating Officer – Consulting | Head – Life Sciences

      KPMG in India

      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

      Nikhil Sethi

      National Leader Consumer Goods and Co-Lead Customer & Operations

      KPMG in India

      Himanshu Rattan

      Partner and Lead – Food, Agri & Allied Services, Government & Public Services

      KPMG in India

      Connect with us

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