Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation

      From personalized shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report, “AI in retail: lessons from strategy to storefront” explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.


      Key highlights

      • 64% of consumer and retail CEOs say AI is a top investment priority for their business
      • 82% of retail executives believe embracing AI creates a competitive edge
      • Case studies from leading retailers across the globe and more
      • Guidance on building trust, empowering employees, and scaling AI responsibly

      ai-retail-report

      AI in retail: Global lessons from strategy to storefront

      From personalized shopping agents to instant stock replenishment — everyday stories from around the world of how retailers are using AI.


      Hear from our global leaders

      Whether you’re looking for inspiration, validation, or a roadmap for transformation, you can find guidance grounded in real-world experience. Discover how retailers are using AI to boost productivity, enhance customer experience, and unlock new efficiencies — while keeping people at the center of change.


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      Our people

      Isabelle Allen

      Global Head of Consumer & Retail

      KPMG International

      Duleep Rodrigo

      U.S. Sector Leader, Consumer & Retail

      KPMG in the U.S.