Transform your retail offering

Consumers expect retailers to deliver a personalized experience and meet them where they are. To help meet that demand, organizations must develop connected capabilities across the entire enterprise, minimizing friction to fulfill the customer promise.

The drive towards seamless commerce is non-negotiable. This likely requires retailers to evolve their business models to combine best practices into a coherent, connected, customer-centric organization. They need the right technology to meet consumer demands across channels and the right data to customize each shopping experience, no matter where in the world that customer sits.

Digital transformation holds the key. A SAP S/4HANA for Retail transformation can enable businesses to organize around their newly empowered customers and leverage new tech solutions – including AI and intelligent process automation – to help standardize, harmonize and optimize data and deliver strong customer experiences through real-time sales information.

This can mean a real-time view of inventories and promotions, automated assortment management and merchandise management that consistently connects suppliers and implements retail offers – the keys to seamless commerce.

The KPMG approach

KPMG firms’ business-led approach to transformation helps guide your organization through the five-step KPMG functional transformational methodology, which establishes a future-ready operating model and modern technology stack. This can enable greater visibility of data and leverages new technology to meet the ever-evolving challenges of digital disruption.

KPMG professionals have deep experience in customer-centricity and a long and successful history of working with SAP. The global reach and scale of KPMG firms provide clients with both global and local views of market challenges and opportunities, and helps to integrate systems and processes at pace.

For fashion and vertical businesses, for example, KPMG professionals' experience, combined with SAP’s tailored solutions, offers a powerful platform to transform operations. SAP S/4HANA’s fashion and vertical business solution leverages embedded AI, analytics, and process automation to help clients manage every aspect of a fashion company from a single platform. This solution addresses the unique demands of the fashion industry –supporting multiple seasons, collections, and products – while providing real-time data to improve purchasing and align demand with supply.

As the global retail market shifts and expands, businesses can increase revenue, optimize their inventory, and improve visibility across the value chain, all while ensuring the customer remains at the heart of their digital transformation strategy.

Delivering growth through seamless commerce

Discover how you can place customer centricity at the heart of your operations with a SAP S/4HANA for Retail transformation

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Key themes and statistics

Today’s e-commerce market stands at $6tn and is set to grow exponentially. Businesses should seize opportunities now, and be prepared for ongoing digital disruption.

SAP S/4HANA for Retail can provide a real-time view of sales information to in-store managers so they can make the most of trends, implement retail offers consistently and deliver strong customer experiences.

In the world of seamless commerce, consumers are at the heart of business strategy. KPMG firms have a deep understanding of how to build customer centricity, helping organizations create new business models that unearth value by strategizing around the customer.

SAP S/4HANA technology can provide better visibility of inventories and help build a stronger and more resilient supply chain when implemented strategically.

New regional regulatory and ESG requirements mean that mapping the entire supply chain ecosystem is crucial. KPMG professionals have extensive experience in compliance and work with organizations to facilitate these processes.

Seamlessness across a global footprint is vital to retailers’ success. So too are responding to local trends, capabilities, pressures, and opportunities.

Why KPMG?

KPMG firms can help your organization elevate business operations, enhance customer experience, and boost market competitiveness with a business-led digital transformation. KPMG professionals work with you to find the right transformation approach and SAP solution that best fits the challenges your organization is facing.

Leverage real-time data to stay agile

Consumer behavioral changes are inevitable. Enable real-time data processing to allow retailers to make more informed decisions at pace.

Enhance customer experience

Retailers must get to know each consumer as an individual and adapt activity across the organization to match this. With advanced analytics and AI capabilities, a SAP S/4HANA for Retail transformation helps businesses better understand customer preferences and behaviors.

Streamline supply chain management

Enhanced supply chain efficiency can boost profit and drive brand loyalty. With KPMG firms’ deep industry experience, we weave supply chain integration through SAP S/4HANA for Retail transformations, offering real-time visibility into inventory levels, demand forecasts and supplier performance.

Build profitable scale across multiple channels

Today, businesses must accommodate expanding operations, new product lines and service-line partnerships, while integrating growing data sets to create better business and customer insights.