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        Enhancing efficiency and effectiveness in policing with the crime and criminal tracking network and systems (CCTNS)

        The CCTNS project enhances policing efficiency through an integrated e-Governance system, improving operations at all police levels
        event 24 Mar, 2025
        Enhancing Efficiency and Effectiveness in Policing with the Crime and Criminal Tracking Network & Systems (CCTNS)
        • Client

          State Government in India

        • Primary goal

          Focusing on upgrading and scaling the Crime and Criminal Tracking Network & Systems (CCTNS) to improve policing efficiency and effectiveness

        • Outcome

          KPMG in India’s intervention led to significant advancements in the CCTNS project

        The opportunity

        The CCTNS, implemented as a ‘Mission Mode Project (MMP)’, aimed to create a integrated system to enhance policing at all levels, particularly at the police station level, through e-Governance principles. By 2010-11, the client recognised the need to scale up the project infrastructure and enhance the existing software to enable integration with multiple systems. KPMG India was engaged to facilitate this transition and ensure the project's successful execution.

        KPMG in India's response

        KPMG in India provided thorough support to upgrade and expand the CCTNS project.

        The project involved several key interventions
        • Cloud integration and offline applications

          Integrated cloud systems with offline applications to create a cohesive and efficient data management framework.

        • Centralised data repository

          Developed a centralised application to establish a data repository encompassing critical crime and criminal justice data.

        • Programme management

          Oversaw and supported major activities of the scheme at different levels to assist in smooth project execution.

        • API-based integration

          Enabled seamless data transfer among components of the Inter-operable Criminal Justice System (IJCS) through API-based integration support.

        • Training and capacity building

          Conducted training and capacity-building sessions for stakeholders across various pillars of the system to assist in effective implementation and utilisation.

        • IT infrastructure and network connectivity

          Provided essential IT infrastructure, network connectivity, and cloud-based tools to support the project’s rollout at the state level.

        The outcome

        Digital transformation

        More than 20,000 police stations and higher offices across the country transitioned to a digital platform, modernising the policing infrastructure.

        Digital transformation

        Legacy data digitisation

        Over 40 million records, including FIRs and criminal records, were digitised, resulting in reduced access times and decreased data loss.

        Legacy data digitisation

        Enhanced data access

        Provided a single report that consolidates key information related to cases and criminals, improving ease of data retrieval.

        Enhanced data access

        24/7 citizen services

        Launched a cloud-based citizen portal offering round-the-clock access to services, enhancing public engagement and service delivery.

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        Intuitive MIS dashboard

        Implemented a Management Information System (MIS) dashboard allowing stakeholders to access a pan-India criminal database, streamlining information.

        Comprehensive MIS dashboard

        Through these accomplishments, KPMG in India demonstrated its capability to deliver impactful results, transforming policing operations and setting new standards for criminal justice management.

        Key Contact

        Nilachal Mishra
        Nilachal Mishra

        Partner and Head of Government & Public Services

        KPMG in India

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