Connect with your customers
View how a connected approach helps you refuel your customer relationships and turn every visit into an experience.
Step into the future of convenience
Fuel your transformation with the business and technology changes to open new opportunities in convenience retail.
Transforming Convenience Retail
Supercharge, everyday convenience
Go beyond the pump. Open the door to bigger opportunities by turning your chain of stores into all-in-one hubs for everyday living—offering everything from shared workplaces to restaurants, electric charging points to gas, stores to entertainment.
KPMG will help you deliver the business and technology transformation to build stronger customer connections. We’ll do so with connected thinking that allows you to provide a standout customer experience, every time, in a massively competitive retail market that’s seeing new entrants every day.
The #1 firm for consulting quality in the US
In a recent survey of clients by Source, KPMG was ranked the #1 firm for quality of work and recognized as the leading authority in risk consulting in the US. The firm was also named one of America’s best management consulting firms by Forbes.
1: Source Perceptions of Consulting in the US, 2025
2: Forbes Media LLC, 2025
3: Source Perceptions of Risk Firms in 2024
Turn casual visitors into lifelong customers.
Make each store your customers’ destination of choice by delivering loyalty-building experiences, every time.
Turn on a customer-first mindset.
Empower your people, in store and across the business, to focus on serving customers—not just servicing sites.
Turn on tech-driven innovation.
Get more from your technology and maximize your opportunities to add revenues and increase operational efficiency.
Turn suppliers into partners.
Re-energize your relationship with suppliers by working together as partners on joint ventures across your business.
The Coffee Shop video series
Join KPMG for this series of videos, as we discuss how you can give your customers what they really want from the convenience retail stores of the future.
Loyalty Programs - Turn casual visitors into lifetime customers
In our unique Connected Enterprise Coffee Shop Video, KPMG episode 1 takes a refreshing approach. Instead of the usual 'Why,' we delve into the 'How.' This video illuminates how savvy retail companies can transform every customer visit into a loyalty-building opportunity.
Brand Preference - Become the convenience hub of choice
In our insightful Connected Enterprise Coffee Shop Video, KPMG episode 2 offers a fresh perspective. Moving beyond the 'Why,' we focus on the 'How.' This video explores practical strategies to make each convenience hub a preferred destination and to foster supplier partnerships.
Connected Enterprise Life Sciences Awareness Video
In our latest Connected Enterprise Coffee Shop Video, KPMG episode 3 offers a fresh perspective. Moving beyond the 'Why,' we concentrate on the 'How.' This video will feature examples that show how KPMG is already changing things for convenience retail clients and transforming their businesses.
Dive into our thinking
Introduction to Connected Enterprise for Convenience Retail
Download PDFThe connected approach
8 capabilities to create an experience-centric organization that delivers value to customers and partners
Global research1 shows that investing in eight core capabilities can help you have twice the likely impact.
Innovative products and services
Responsive operations and supply chain
Experience-centricity by design
Digitally enabled technology architecture
Aligned and empowered workforce
Integrated partner and alliance ecosystem
Seamless interactions and commerce
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Meet our team
Rick Rose
US Business Transformation Leader, KPMG LLP
Brad Stansberry
Partner, Energy and Chemicals Advisory Leader, KPMG US
Rick Rose
US Business Transformation Leader, KPMG LLP
Brad Stansberry
Partner, Energy and Chemicals Advisory Leader, KPMG US