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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.
Learn moreJeff Mango
Managing Director, Customer Advisory, Customer Experience Leader, KPMG US
Jeff Mango has over 20 years of experience in the Customer Experience field and has been a customer experience executive in both a fortune 50 company and in consulting. Jeff leads KPMG’s team that frames and delivers our Customer Experience (CX) transformation services to clients. He oversees this team in the design, implementation, and communication of a total customer experience methodology, establishing effective metrics to drive business outcomes.