Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Connected Commerce

Thrive in a connected world by defining new business models and building e-commerce enabled digital business platforms

In this fast-paced world, digital is how business gets done.

But just having it in place does not guarantee success. It requires a Connected Commerce solution—to drive business outcomes through better customer experience, stronger engagement, and a supply chain that has the fidelity to fulfill e-commerce orders.

To be successful, Connected Commerce must:

  • Define how digitally-enabled, new business models deliver measurable business outcomes that impact the top- and bottom-line
  • Deliver a digital platform with a seamless and personal customer experience that continually meets evolving expectations across all physical and digital customer touch points
  • Offer relevant, valuable, and consistent products, services, experiences, and pricing that targets the most profitable customer segments while balancing cost to serve
  • Ensure the product or service fulfillment experience meets the promise of the shopping experience
  • Provide a convenient, secure transaction experience that meets customer preferences while ensuring payment technologies are integrated, enabling a consistent experience across channels
  • Enable customers to select, receive, and return products and services when, where, and how it is convenient while being transparent to them
  • Define and build the right operating model to deliver sustainable results
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Step forward

Succeed in the digital economy with help from KPMG's Conected Commerce services.

Building Connected Commerce

KPMG helps clients leverage technology systems and activate a data, analytics, and insights-driven culture that integrates the view of customers and products while also supporting optimized customer experiences, data integrity, privacy, and security. Our advisors have assisted clients with:

  • Business model ambition, strategy and justification
  • Business model assessment and validation
  • Business/digital platform operations and technology design
  • Digital platform solution implementation

Realize your goals for increasing speed to market, maintaining a competitive edge, and providing superior customer services with KPMG’s Connected Commerce approach to digital success.

Explore client stories

Read case study perspectives directly from our clients

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Bold ingredients for growth, baked in

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

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Leading the pack in digital commerce

KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.

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Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Meet our team

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Jason Galloway
Principal, US Customer Advisory Lead, KPMG US
Image of Dave Martin
Dave Martin
Principal, Customer Advisory, Connected Commerce, KPMG US

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