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The future of commerce

Winning in the digital economy

digital transaction

Commerce-powered, customer-centric focus

Companies can no longer rely on their size and longevity to guarantee brand loyalty. The traditional strategies of "build it and they will come" are long gone. Customers expect a personalized experience, and they expect it how, where, and when they want it—at a fair price.

To compete in this digital economy, companies need to find new ways to promote, deliver and support their products and services in unique and agile ways. From retailers, to industrial suppliers and insurers—the future of commerce will be conducted using digital channels. As these channels become significant to impact the overall revenue, margin and cost-to-serve—those who don’t rise to this challenge run the risk of becoming obsolete.

To thrive and succeed companies must leverage digital channels to differentiate the customers’ buying experience. They must collect and analyze data effectively to predict the customer behavior and augment decision-making. They must also integrate across functions to provide a seamless and flexible response to changing customer expectations.

The agenda for the future of commerce

How KPMG insights help you get these success factors right.



Elevating your business model

Curating edgeless experiences

Operating at scale

Enabling digital business platforms

How KPMG connects commerce

KPMG is committed to helping our clients achieve tangible results. Our Connected Commerce solutions help you succeed, grow, and unlock new sources of revenue in the digital economy by creating new business models.

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Your paper is ready: Winning in the digital economy: The future of commerce

Consider while reading:

  1. How digital channels are leveraged to generate new revenue and to differentiate the customer buying experience
  2. The investments made in analytics, AI, and machine learning that help predict customer behavior and augment decision making
  3. Why seamless and flexible responses to changing customer expectations are possible with enterprise-wide functional integration

This paper will provide you with tangible “how to’s” to implement a commerce-powered business model.

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Commerce-powered, customer-centric focus

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Be future-ready

Connected Commerce: Thrive in a connected world by defining new business models and building e-commerce enabled digital business platforms.

Success in the digital economy require ambition and commitment. But for companies that establish a common vision, a self-funding business case and buy-in from all levels of the organization, the rewards will be significant.

KPMG knows that the commerce business leaders don’t just need solutions, they need reliable business partners. Partners that can produce commerce-powered business models that spark disruption. Innovators that create edgeless experiences to fulfill the potential of digital commerce. Developers of flexible solutions for operating at scale. Advisors that drive digital business platforms that keep you ahead of the curve.

Leaders don’t wait to be disrupted, they prepare for the future with preemptive disruption of their own. Contact us today to find out how KPMG helps enterprises be ready for the future of commerce. Find out how to respond effectively and deliver solutions, not just services.

The time is now. The future is yours.

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Sam Ganga
National Consulting Leader, Consumer & Retail, KPMG LLP

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