Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer Service Transformation

Invest in customer service to improve experiences and differentiate your brand—without increasing operating costs

Empowered and enlightened by digital, today’s consumers have heightened expectations of choice, personalization, flexibility, speed and transparency.

In the race to meet their needs, many businesses are struggling to compete on customer service without raising operating costs to an unmanageable level and cutting into shareholder value.

KPMG can assist you in planning, designing and executing a cost-effective customer service strategy while simultaneously increasing revenue through improved customer loyalty and advocacy. Using our functional and technical knowledge, we can help you:

  • Improve the structure and performance of customer care operations
  • Balance the cost of service with the value of customer relationships
  • Integrate data and analytics into transformative strategies
  • Deliver optimized, personalized and seamless experiences across digital channels
  • Identify high opportunity customer segments
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Future of Customer Service

Address customer and technology disruptions that are driving transformations in customer service and across the front office

Explore client stories

Read case study perspectives directly from our clients

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Virtual assistant eases annual benefits enrollment

KPMG helped Covered California use artificial intelligence to improve customer service and reduce seasonal call center workloads.

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Automation-first approach improves customer service

KPMG helped guide a health services company’s intelligent automation journey with strategy, operating model and governance.

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Conversational AI improves customer experience

KPMG helped a mortgage underwriter pilot automation for providing customers with faster access to information.

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Transforming customer service at a key turning point

A global data storage provider turns to KPMG and ServiceNow

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you.

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Meet our team

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Jason Galloway
Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US
Image of David Klimek
David Klimek
Principal, US Customer Advisory Leader, Healthcare and Government, KPMG US

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