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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.
Learn moreDavid Klimek
Principal, Customer Advisory, Service Optimization Leader, KPMG US
Dave brings over 30 years of customer relationship management experience; helping organizations across industries deliver meaningful and impactful experiences across in-person, phone and digital channels. Dave’s work within the public and private sector spans 40 states and 6 countries and includes large-scale transformation, end-to-end analytics, customer and employee experience design, digital self-service and process re-engineering. Dave also holds multiple patents focused on customer service, experience, and digital servicing.