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Problem-solving: Vital to success in B2B financial services

Consumers and business customers are loyal for different reasons

Problem-solving will distinguish outperformers in B2B financial services

Problem-solving will distinguish outperformers in B2B financial services, but understanding the unique needs of consumers and business customers is crucial. While consumers seek empathy and personalization, business customers prioritize problem resolution and meeting changing expectations.

In this report, we delve into the key drivers of customer experience in B2B financial services. Discover the risks and opportunities involved in maintaining customer loyalty and gain valuable insights that can give your business an edge in the competitive financial services industry.

Steps to winning in B2B financial services

1

Establish a unique strategy. Differentiate with a focus on customer experience and learn from innovative providers.

2

Conduct a thorough diagnostic. Identify areas for improvement in the customer experience.

3

Design a tailored operating model. Customize operations to meet each customer segment's needs.

4

Harness the power of AI. Intentionally incorporate AI to enhance efficiency and experiences.

5

Build products with service in mind. Incorporate exceptional service into your products and solutions.

Dive into our thinking:

Problem-solving will distinguish outperformers in B2B financial services

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Steps you can take to establish a standout ESG M&A due diligence program:

1

Identify your motivation for the program

2

Develop a clear ESG strategy

3

Secure appropriate resources and assign responsibilities

4

Collaborate with external experts

5

Link ESG M&A due diligence to ESG strategy

6

Develop your ESG M&A due diligence framework

7

Perform ESG M&A due diligence procedures

8

Link ESG M&A due diligence findings to post-closing actions

9

Monitor and report findings to stakeholders

10

Continuously improve the due diligence process
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Move customers with new perspectives

How KPMG Customer Advisory can help

KPMG can help you modernize the way you acquire, retain, and grow customer relationships. Combining market-leading industry experience with functional acumen and technical know-how, we can help you deliver greater return from your customer-focused investments.

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