The great balancing act
Create differentiated CX with human and AI interactions. Read the 2023 US Customer Experience Excellence Report.
Explore more
Insight
Break out: From ordinary to extraordinary
Results from the 2022 US Customer Experience Excellence Report
Customer First: Real Insights
Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.
Maximize customer experience investments for growth
Leverage new perspectives that balance high-quality customer experiences and cost efficiency to fuel business growth
Meet our team
Jeff Mango
Managing Director, Customer Advisory, Customer Experience Leader, KPMG US
Scott Lieberman
Principal, US Customer Advisory Leader, KPMG US
Jeff Mango
Managing Director, Customer Advisory, Customer Experience Leader, KPMG US
Scott Lieberman
Principal, US Customer Advisory Leader, KPMG US
Request the 2023 US Customer Experience Excellence Report
Our 2023 survey report explores how companies can balance both human and AI interaction in customer experience programs.
See differentiators for top companies and what they did to improve their rankings.