Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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The great balancing act

Create differentiated CX with human and AI interactions. Read the 2023 US Customer Experience Excellence Report.

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Meet our team

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Jeff Mango
Managing Director, Customer Advisory, Customer Experience Lead, KPMG US
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Jason Galloway
Principal, US Customer Advisory Lead, KPMG US

Request the 2023 US Customer Experience Excellence Report

Our 2023 survey report explores how companies can balance both human and AI interaction in customer experience programs.

See differentiators for top companies and what they did to improve their rankings.

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Thank you

Thank you for your interest in the KPMG 2023 U.S. customer experience excellence report.

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Request the 2023 US Customer Experience Excellence Report

Our 2023 survey report explores how companies can balance both human and AI interaction in customer experience programs.

See differentiators for top companies and what they did to improve their rankings.

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