KPMG named a leader in customer experience strategy consulting services
KPMG is honored to be recognized as a Leader, the highest designation possible, in The ForresterWave™:
Customer Experience Strategy Consulting Services, Q4 2024.
Forrester cites KPMG as a “good fit for organizations looking for a transformation partner with broad and deep industry expertise.”
We are honored to receive the highest designation possible from Forrester. We believe this is a result of many years of extraordinary client partnership and is a testament to our commitment to enabling our clients to deliver tangible value from their customer-centric investments.
Scott Lieberman
US Customer Advisory Leader, KPMG
Forrester noted in the report that the referenced clients were “pleased with the level and speed of KPI improvement resulting from their engagements,” and KPMG’s ability to “translate and apply best practices from other industries.”
Additionally, it was noted that “KPMG’s CX practice has made significant financial investments to advance its AI capabilities and already broad industry expertise. It stands out in its approach to pricing flexibility and transparency, with a team that manages the pricing process and is facilitating the growth of its performance-based contracts.”
Learn more here: The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024
Client spotlight
Subscribe to Customer First: Real Insights
Get practical advice on transforming key areas of your business to thrive in today’s customer-led world. Subscribe to our Customer First: Real Insights.
Explore customer experience insights
See how KPMG Customer Advisory can help you make the difference
Modernize the way you acquire, retain, and grow customer relationships. Combining market-leading industry experience with functional acumen and technical know-how, we help deliver greater return from your customer-focused investments.
Meet our team
