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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.
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Scott is the KPMG US Customer Advisory and Financial Services lead. The Customer Advisory practice works with clients to improve how they acquire, retain, and grow customer relationships through the lens of experience (customer and customer-facing employee) enabled by leading customer technology platforms.
With over 25 years of industry and consulting experience, Scott knows how to help clients successfully navigate change. He brings a unique ability to align leaders rooted in hands-on experience advancing customer-first capabilities that cut across line of business and technology functions.