Principal, US Customer Advisory Leader, Financial Services, KPMG US
Principal, US Customer Advisory Leader, Financial Services
Scott leads the KPMG Financial Services Customer Advisory practice. The practice works with clients to improve how financial services firms acquire, retain, and grow customer relationships through the lens of experience (customer and customer-facing employee) enabled by leading customer technology platforms.
With 25+ years of industry and consulting experience across banking, payments, insurance and wealth management, Scott knows the financial services industry issues and how to successfully navigate change. He brings a unique ability to align business and technology leaders from hands-on experience advancing customer-first capabilities that cut across line of business and technology platform transformations.