KPMG and Medallia
KPMG and Medallia empower organizations to elevate their Customer Experience (CX) & Voice of Customer (VoC) programs
KPMG and Medallia empower organizations to elevate their Customer Experience (CX) & Voice of Customer (VoC) programs to align with enterprise objectives and deliver measurable ROI from actionable customer insights.
Exceptional CX is crucial for organizational success, and effective VoC programs are a critical component of achieving that excellence. However, many organizations struggle to design CX and VoC programs that align with strategic goals. Furthermore, they often fail to integrate customer feedback with operational and financial metrics, missing the opportunity to quantify the tangible ROI of their CX initiatives.
To unlock the full potential of customer feedback, organizations need a strategic approach paired with advanced technology. KPMG, a leader in CX strategy, works with Medallia, a world-class Experience Management technology, to offer cohesive VoC solutions. This collaboration combines KPMG’s deep industry experience and results-oriented CX & VoC program development with Medallia’s advanced platform, enabling organizations to understand and act on customer feedback efficiently.
KPMG brings extensive capabilities in developing and implementing VoC programs. Our approach spans from strategy through to execution, helping to enable VoC programs that are integrated into your organization’s processes. We leverage our deep industry insights, research-backed methodologies, and hands-on experience to create programs that capture valuable customer insights and translate these insights into actionable strategies.
Together, KPMG and Medallia offer a powerful combination of expertise and technology, designed to elevate customer experience initiatives. By turning customer feedback into meaningful actions, organizations can enhance satisfaction, drive operational excellence, and achieve significant returns on their VoC investments
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A decade of advancing customer experience
How top companies are using empathy and GenAI to create more value
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KPMG named a leader in customer experience strategy consulting services
KPMG is honored to be recognized as a Leader, the highest designation possible, in The ForresterWave™: Customer Experience Strategy Consulting Services, Q4 2024.
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