Turn customer data into competitive advantage

Customer Data Platforms (CDPs) can help unify data, personalize experiences, and drive measurable ROI across your marketing ecosystem.

Turn customer data into competitive advantage
Harnessing customer data platforms: The key to customer-centric success

Many organizations are drowning in data but starving for insight. This report explores how Customer Data Platforms (CDPs) can help unify customer data across systems, enabling real-time personalization, smarter segmentation, and faster decision-making.

You’ll learn how CDPs can integrate with your existing MarTech stack, reduce time-to-market, and drive measurable results. Whether you're building a business case or selecting a vendor, this guide offers practical steps, success stories, and strategic considerations to help you move forward with confidence.

The impact of customer data platforms

1

Higher conversion rates: Companies using CDPs see conversion rates more than double through personalized, data-driven engagement.

2

Quick return on investment: Many organizations realize a positive return on investment in under 12 months after CDP implementation.

3

360° customer view: Unify first, second, and third-party data into a single, actionable profile to drive smarter decisions.

4

Faster time-to-market: CDPs help reduce campaign launch times by up to 10 percent, streamlining operations and boosting agility.

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Harnessing customer data platforms: The key to customer-centric success

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How KPMG Customer Advisory can help

KPMG can help you modernize the way you acquire, retain, and grow customer relationships. Combining market-leading industry experience with functional acumen and technical know-how, we can help you deliver greater return from your customer-focused investments.

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Amanda Thurston
Principal, Marketing Enablement Leader, KPMG US
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Ryan Doubet
Managing Director, Customer Advisory, KPMG US

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