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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer first: Real insights

Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.

The front office of tomorrow

New customer experience trends are driving innovation across traditional customer-facing functions and upending customer strategy, operational models and the functions themselves. Our insights on the future of the front office explain how to respond effectively and deliver solutions, not just products, that elevate the value propositions for each function.

The future of the front office
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The future of the front office

Make stronger connections with your customers in every interaction.

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The future of marketing

Grow your business with data-driven marketing decisions.

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The future of sales
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The future of sales

Achieve and sustain growth with a networked, data-driven and digitally-enabled approach to sales.

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The future of customer service
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The future of customer service

Support the moments that matter most to your customers with better collaboration across the business.

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The future customer: Tomorrow's experience

Use KPMG’s six pillars of customer experience to create unparalleled customer journeys.

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    Customer-centric business

    With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
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    New reality: New customer relationship

    KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2022, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.

    2022 KPMG U.S. customer experience excellence report

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    Meet our team

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    Jason Galloway
    Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US
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    Jason Galloway
    Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US
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