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Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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      Customer Advisory

      With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
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      The great balancing act

      KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2023, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.

      2023 KPMG US Customer Experience Excellence Report

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      Scott Lieberman
      Principal, US Customer Advisory & Financial Services Lead, KPMG US

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