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Customer First: Real Insights

Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.
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    Enhancing sales agility: The key to unlocking sustainable revenue performance

    Agile sales organizations can streamline their processes, increase efficiency, and deliver exceptional customer experiences.

      Customer Advisory

      With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
      Read more
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      The great balancing act

      KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2023, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.

      2023 KPMG US Customer Experience Excellence Report

      Read more

      Meet our team

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      Scott Lieberman
      Principal, US Customer Advisory Leader, KPMG US
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      Scott Lieberman
      Principal, US Customer Advisory Leader, KPMG US
      Read bio

      KPMG. Make the Difference.


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