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Customer First: Real Insights

Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.
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    Enhancing sales agility: The key to unlocking sustainable revenue performance

    Agile sales organizations can streamline their processes, increase efficiency, and deliver exceptional customer experiences.

      Customer Advisory

      With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
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      A decade of advancing customer experience

      Explore how top companies are using empathy and GenAI to create more value

      2024-25 US Customer Experience Excellence Report

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      Meet our team

      Image of Scott Lieberman
      Scott Lieberman
      Principal, US Customer Advisory Leader, KPMG US
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      KPMG. Make the Difference.


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