New customer experience trends are driving innovation across traditional customer-facing functions and upending customer strategy, operational models and the functions themselves. Our insights on the future of the front office explain how to respond effectively and deliver solutions, not just products, that elevate the value propositions for each function.
The future of the front office
Make stronger connections with your customers in every interaction.
The future of marketing
Grow your business with data-driven marketing decisions.
The future of sales
Achieve and sustain growth with a networked, data-driven and digitally-enabled approach to sales.
The future of customer service
Support the moments that matter most to your customers with better collaboration across the business.
KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2022, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.
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