Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer First: Real Insights

Drive profitable growth in the digital age. Explore our publications on driving customer-centricity across your organization.
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    Customer Advisory

    With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
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    The great balancing act

    KPMG has conducted annual global studies of customer experience excellence for more than 10 years. In 2023, ten companies have shown resilience in delivering outstanding experiences in a disrupted marketplace.

    2023 KPMG US Customer Experience Excellence Report

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    Meet our team

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    Scott Lieberman
    Principal, US Customer Advisory & Financial Services Lead, KPMG US

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