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Break out: From ordinary to extraordinary

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Improving the citizen experience

Results from the 2022 KPMG US Customer Experience Excellence Report

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2022 KPMG U.S. Customer Experience Excellence Report

Read our 2022 survey report to explore differentiators for top ten companies, what break out companies did to improve their ranking and the Six Pillars of Customer Experience Excellence.

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Meet our team

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Jeffrey Mango
Managing Director, Advisory, Customer Solutions, KPMG US
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Jason Galloway
Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US
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Jeffrey Mango
Managing Director, Advisory, Customer Solutions, KPMG US
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Jason Galloway
Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US
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