In a landscape of discerning customers and rising costs, elevating patient satisfaction is imperative. Differentiated care and long-term, loyal relationships are the keys to financial growth and market expansion. In response, some healthcare organizations have implemented digital transformation technologies. But best-of-breed or point solutions won’t meet customer expectations or drive growth.
Healthcare organizations need a platform intuitive enough to welcome customers at all touchpoints, yet robust enough to integrate with critical back office systems while handling privacy, compliance, and regulatory concerns. It must provide patient services across the entire care continuum and support new capabilities over time. You need a digital front door.
KPMG and Salesforce’s integrated and patient-centric offering is built on a tested reference architecture that facilitates personalization and engagement, self-service and community, and patient support. It is supported by tools from Salesforce’s Marketing, Experience and Health clouds and can be implemented in a phased approach based on prioritized areas or capabilities.
KPMG and Salesforce can help you provide patients with exceptional service throughout the care continuum. When you can build the strong, sticky relationships that make patients feel known, you can fuel long-term growth, market expansion, and differentiation.