Scale your customer engagement with AI-driven solutions

Agentforce: A digital workforce

Agentforce provides a digital workforce of AI agents that can analyze data, make decisions, and take actions. These agents can handle tasks like customer service, sales lead qualification, and marketing campaign optimization. Agentforce is versatile and can be customized for any industry.

Taking the leap into agentic AI for digital labor, however, doesn’t come without its challenges:

• Organizations must address issues such as data acquisition and processing, ensuring data is available in a usable digital form and centrally located.
• They also need to define key metrics and insights for different roles, integrate with various data structures, and align data with specific workflows.
• Building trust in AI agents is crucial, requiring robust governance and ethical frameworks to ensure responsible and bias-free deployment.

Despite these challenges, the potential for significant business value and transformation is immense.

Look to KPMG for leadership and innovation

KPMG is taking a proactive role in the space by investing in Agentic AI startups to lead in this emerging field. Additionally, KPMG has developed industry-focused incubators to help clients test and implement AI strategies. These incubators provide hands-on experiences to assess readiness and prioritize use cases, ensuring a smooth transition to AI-driven processes.

Looking ahead, KPMG is committed to integrating AI agents across workflows to deliver results and scalability. The focus is on enhancing human potential, streamlining operations, and reimagining service delivery to create a future where humans and AI work together seamlessly.

For more information, download “Scale your customer engagement with AI-driven solutions,” below, and connect with a KPMG team member to explore how Agentforce can benefit your organization.