Transform your customer experience with Agentforce

Where AI innovation meets implementation excellence

Use the KPMG AI Incubator to learn where Agentforce can add the most value to your business.

Welcome to the era of Agentforce

Salesforce leads the market in cloud-based platforms that connect businesses with their customers. Now enhanced by Agentforce, they can deploy the agentic layer—autonomous AI agents equipped with tools, tailoring, and a suite of out-of-the-box functions—to bring you unprecedented capabilities:

Autonomous customer service can handle complex customer inquiries, qualify sales leads, and optimize marketing campaigns while maintaining a personal touch.
Seamless data integration with the Salesforce data cloud unifies customer data across all touchpoints, with “zero copy” integration, enabling Agentforce to operate with complete context and precision without the hassle of managing new data sets.
Intelligent workflow automates routine tasks while escalating complex issues to human experts, to deliver immediate impact, scalability and solutions that amplify human potential.

Take the leap into autonomous agents with KMPG

The collaboration between Salesforce and KPMG is helping clients design, develop, and govern these AI agents to boost efficiency and unlock new value in several ways:

The AI Incubator, launched in 2024, is an industry-driven innovation laboratory that offers a launch pad environment for ideation and validation.
Proprietary frameworks for data and AI strategy adoption enforce balance between rapid value and sustained improvements, ethics, and trustworthiness.
Industry-aligned AI agents help maximize value with prioritization on regulations and industry-specific, scalable roadmaps.

The KPMG AI Incubator for Agentforce

KPMG and Agentforce helps guide Agentic AI pilots into concrete use cases, leverage rapid prototyping to accelerate results, and build trust by embedding ethical AI at every phase.

Take the leap into the era of Agentforce with KPMG

Ready to revolutionize your customer service strategy? Watch now and see how KPMG and Salesforce Agentforce can elevate your business to new heights! Learn more at www.kpmg.us/Salesforce

Video transcripts

The KPMG AI Incubator for Agentforce transcript:

0:00
[Music]

0:01
[Applause]

0:02
[Music]

0:08
Agentic AI holds so much potential, but

0:11
taking an Agentic AI initiative from

0:13
idea to implementation can leave you

0:16
feeling unsure about where to go next

0:18
and how to get there. The strategic

0:20
alliance between Salesforce and KPMG is

0:23
ready to help alleviate this

0:25
uncertainty.

0:27
The KPMG AI incubator for agent force

0:30
can help guide you at every step to

0:33
transform agentic AI pilots into

0:36
concrete use cases that demonstrate

0:38
measurable business outcomes. Leverage

0:41
rapid prototyping to accelerate results

0:44
and build trust by embedding ethical AI

0:47
at every phase. When you work with KPMG,

0:51
you're teaming up with industry

0:53
professionals who are deeply committed

0:55
to creating meaningful agent enabled

0:57
workflows. KPMG can help deliver

1:00
tangible value with a high level agentic

1:04
AI and automation roadmap, phased

1:06
Valueo-riented pilots and rollout, and a

1:10
ready to iterate prototype. Over the

1:12
course of 3 to 6 weeks, KPMG

1:15
professionals collaborate with you to

1:18
understand the challenges to achieving

1:20
business value, drive ideation, and

1:23
unleash creativity, and deploy a digital

1:26
workforce strategically designed for

1:28
your use cases. Take the next step to

1:31
turn your digital workforce inspirations

1:33
into reality today.

1:37
[Music]

1:39
Learn more about Salesforce consulting

1:41
partner KPMG and its AI incubator for

1:44
Agent Force on App Exchange.

1:48
[Music]

Take the leap into the era of Agentforce with KPMG and Salesforce transcipt:

Take the leap into the era of Agentforce [with] KPMG and Salesforce:

Autonomous customer service while maintaining a personal touch.

Smooth data integration unifying customer data across all touchpoints.

Intelligent workflow amplified human potential.

***

Matt Fidler, Global Salesforce Platform Leader, Principal KPMG LLP

We've developed a trusted AI framework that I think works really well in concert with the Agentforce innovation and we're super excited about what that means for our clients.

I think that combination of KPMG as a leader in data and AI, and Salesforce is a compelling one that's going to drive business outcomes for our clients.

***

Take the leap into autonomous agents… Into Agentforce

And turn concepts into reality.

Learn more: www.kpmg.us/Salesforce