Transforming to human-centric agentic AI

The transformation of digital labor is just beginning as companies start to implement agentic AI to expedite or autonomously perform work that once was performed completely by their human workforce. Leading the charge is Agentforce, the Salesforce agentic AI solution. Agentforce is rapidly changing and augmenting everything from simple tasks, such as retrieving customer data, to more complex business functions, such as sales enablement, product fulfillment, and fully automated, end-to-end customer support.

Agentic AI is not just a stunning technological advancement. Agents are a strategic imperative for companies seeking to leverage AI to drive process efficiencies. The transformation is not about the technology alone, however. It largely lies with the human workforce, who will need to develop new skills, learn newly redesigned roles, and be expected to make a bigger impact as they transition to a “humans + agent” digital workforce.
Agentic AI may have an unprecedented ability to organize and analyze data, but it is the intersection of AI with human ingenuity and critical thinking that makes the real difference. The true value of agentic AI is realized when organizations use it to complement and enhance human skills.