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Hank Yang

Principal, Customer Advisory, KPMG US

Orange County
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Hank Yang

Principal, Customer Advisory

Hank leads the Healthcare & Life Sciences Digital Customer Engagement Innovation and AI Salesforce Agenda at KPMG focused on helping healthcare and life sciences organizations drive customer experience and digital transformations. He supports healthcare and life science organizations, in elevating the consumer and clinical experience. He focuses on developing innovative and integrated approaches toward bringing digital solutions to solve client engagement challenges. Hank has expertise in customer experience technologies across the ecosystems, from startups to enterprise technology platforms. He is focused on driving improvement in quality, increased engagement, and experience across the care continuum.

Hank has led and helps advise clients on the development of strategies to execution on efforts supporting organizations in a range of activities and services. In addition, he manages executive client relationships with key business and IT sponsors through multi-phased strategy and execution across front-office transformation.

Hank holds a BS from the Georgia Institute of Technology. In addition to his role at KPMG, Hank sits on the CX Advisory Board for UC Santa Barbara, where he helps advise the CX program at the intersection of customer experience and digital.

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