Elevating the Healthcare Patient Experience

Leverage Agentforce, Agentforce Voice, integrated EMR, and available Google services, to create a scalable, intelligent engagement layer, designed to deliver personalized, proactive appointment support and to reduce operational friction across the enterprise.

This is achieved through:

• Personalization: Verifies identity in-call using patient record context and EMR APIs before taking action.
• Elevating Experience: Pulls real-time routes via Google APIs and read directions and wayfinding support.
• Proactive Engagement: Detects voice recognition, text and chat patterns and triggers proactive engagement to drive elevated experience.

The expected benefits include a "Shift in call reasons," "Improved arrivals readiness," "More consistent engagement," and "Operational scalability.