Tableau | The Transformative Power of Generative AI in Healthcare

Healthcare organizations are increasingly utilizing AI to drive efficiency, lower costs, and improve personalized care and outcomes for patients. Finding cost-effective and scalable solutions that deliver value without disrupting existing operations is a crucial priority for healthcare leaders. With the right strategy and tools, leaders can leverage AI to improve decision-making processes and enhance care delivery within their organizations.

Hospitals face many tech challenges. Many organizations often have outdated technological infrastructure, which creates a complex, fragmented user experience and also requires more maintenance which makes them more expensive to operate. The pressure to deliver quality experiences makes it difficult for leaders to control costs and increase profitability.

Today’s healthcare consumers are accustomed to accessible, convenient digital experiences like retail. In fact, according to recent data from the American Hospital Association, 71% of respondents identify ease of access as a critical factor in choosing a healthcare provider. Patients are looking for convenience, quality customer service, and the ability to communicate with their providers across channels. Patients are more likely than ever to switch providers if they are not satisfied with their digital experience.

Amidst these challenges, tools like Agentforce and Tableau Pulse can provide data insights to drive improvements. Tableau Pulse alleviates supply chain issues through real-time data and inventory management tools, ensuring staff have what they need to deliver quality care to patients. Agentforce leverages complex data to identify emerging trends, ensure regulatory compliance, and flag potential risks. When integrated with patient portals, Tableau Pulse and Agentforce simplify the process for patients to cancel and reschedule appointments, receive timely reminders, and access personalized treatment plans, giving patients better access to provider services.

Tableau puts the power of the product in the hands of those who might not necessarily have the time or expertise to delve into data, providing a powerful tool for healthcare leaders to explore analytics from a high-level perspective. Impactful features, like text feedback and data visualization, allow real-time data to show value changes over time. By leveraging the visual insights from Tableau, healthcare leaders can quickly make informed decisions.

Transitioning to a single, integrated solution requires consolidating data from multiple touchpoints, which can be challenging. Many organizations have data in various systems or platforms, which creates challenges with data flow and migration and can lead to data loss or inaccuracies during the transition. According to the 2023 US Tech Survey from KPMG, lack of coordination poses challenges for IT leaders, with nearly half of businesses (47 percent) reporting that their technology department lacks the necessary governance and coordination to support transformation initiatives effectively. Implementation timelines can also be lengthy and require certifications that may not be readily available to healthcare providers.

Partner-led integration eases the burden on internal teams, allowing focus on objectives and workflow throughout the implementation timeline to ensure a successful transition. By partnering with Salesforce, KPMG implements custom, end-to-end solutions that enhance operational efficiency, personalize data, and improve patient care through integrated tools like Tableau Pulse and Agentforce.

Integration with Salesforce is a big win, as Salesforce and Tableau create a cohesive process with key HLS Cloud features such as AI-powered insights, personalized engagement, data integration, and care coordination. By working together using natural language to inform decision-making and present data in an easy-to-navigate dashboard, providers can anticipate patient needs, reduce wait times, and enhance the quality of care.

With deep industry knowledge and over 1,600 Salesforce certifications, including Tableau, KPMG brings the insights and experience building custom solutions to provide a cohesive integration experience for healthcare providers. Once established, KPMG works with stakeholders throughout the implementation process to provide training, feedback sessions, usability testing, and live demos to ensure critical individuals have the knowledge and training necessary to use tools efficiently. After implementation, KPMG coordinates with organizations to integrate new features and recommend solutions as needed.

Whether you’re looking to streamline patient care, optimize your tech stack, or drive efficiency across the board, KPMG’s tailored solutions and experienced guidance, along with access to custom tools through Salesforce HLS Cloud, Tableau Pulse, and Copilot will help you achieve your strategic healthcare goals.