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Healthcare | KPMG and Salesforce

Healthcare that’s personalized, connected, and innovative

Healthcare and Life Sciences Transformation

The disruptions that have been transforming the healthcare industry are on the cusp of accelerating dramatically as organizations learn to integrate generative artificial intelligence (AI) into their healthcare solutions. AI can personalize care at scale, offer new insights into seemingly disparate data points, and streamline administrative tasks—enhancements that will not only boost customer satisfaction but have a real opportunity to improve patient outcomes.

At KPMG, we have invested $2 billion in cloud and AI technologies to help clients accelerate their adoption of modern technology in a way that is responsible, reliable, and ethical. And through our alliance with Salesforce, we can help you build these improvements into an integrated customer experience that unlocks new levels of efficiency, personalization, and patient engagement.

Salesforce is the market leader in cloud-based platforms that help businesses connect to their customers. Their Customer 360 solutions harness AI to elevate the customer experience at every touchpoint, MuleSoft empowers integration across the enterprise, and Tableau visual analytics help turn data into deeper insights and better decisions. Together, KPMG and Salesforce can help you unlock healthcare innovations, connect care teams, clinicians, patients, and family members though our integrated platforms and pacesetting solutions—and, most importantly, drive improved healthcare consumer experiences.

Watch our healthcare videos


Innovate healthcare video transcript

Modernize access to healthcare. Advance capabilities across healthcare provider capacity. Transform healthcare with data and generative artificial intelligence. Accelerate your ability to deliver next-level care, with KPMG pre-built applications using Salesforce technology.

Innovate healthcare consumer experience

  • Build intelligence into connecting patients with the right providers
  • Drive a more conversational approach to the experience
  • Extract info across multiple systems and sources

Connect with the right physician at the right time

  • Take into context the healthcare consumer inquiry 
  • Bridge the connection between patients and providers
  • More intuitive methods to match patients to providers
  • Pre-configured Salesforce Experience and secured transformer architecture

Search for a provider

Intuitive prompts make it easy to search across dimensions:

  • Distance
  • Availability
  • Specialty and sub-specialty
  • Insurance
  • Other preferences and parameters

Schedule an appointment 

  • Patients can quickly understand options and align to the right providers
  • Addresses healthcare consumer needs in a more intuitive way
  • Leverages core Salesforce Health Cloud, Data Cloud, and Einstein GPT, combined with KPMG GenAI capabilities

Access Analytics 

Uncover unique insights to understand all dimensions of access, using Tableau and CRM Analytics:

  • No-shows and cancellations
  • Provider capacity 
  • Standardized scheduling templates
  • Opportunities to better engage healthcare consumers

Conversational Artificial Intelligence

Connect with an intelligent agent:

  • Triage
  • Wayfinding
  • Appointment scheduling
  • Education

Intuitive way to manage the healthcare consumer experience at anytime.

Step into the future of healthcare.

Learn more at


Unified digital platform video transcript

Reimagine healthcare. Reimagine patient referral, registration, and continued care with a unified digital platform. KPMG offers a pre-built application using Salesforce technology that can accelerate your ability to deliver next-level care. The unified platform enables patients to find a provider, schedule in-person and virtual appointments, chat with live care support, complete pre-registration, and find info regarding their visits, care plan, and more.

  • Find a doctor. Patient can easily search for a provider based on: Specialty, Name, Insurance, Location, Availability, In-person or virtual visit. More intuitive match from patient to the provider. Pre-configured using Salesforce Data Model.
  • Search for a provider. Intuitive search based on targeted algorithm defined by: Distance, Availability, Other preferences and parameters.
  • Schedule an appointment. Patient can schedule an appointment quickly and intuitively based on their preferences. Patient can add to waitlist for earlier appointments. Leverages Salesforce Intelligent Appointment Management.
  • Patient registration. Patient can complete forms prior to the appointment. Integrates with core systems and electronic health records. Reduces data re-entry and creates efficiency for front office and nurses.
  • Chat with live agent. Patient can connect with live support to get answers across the care experience, including: Wayfinding, Transportation, Visit preparation, and more. Uses automation and AI for standard needs and live agents for more complex needs. Integrated with Salesforce Chat to enable patient care.

Step into the future of healthcare with KPMG and Salesforce.

Discover our alliance

KPMG and Salesforce

Connect to your customers with speed, scale, and intelligence

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