Microsoft Dynamics 365 CRM

1 Effective sales processes

One solution for comprehensive management of sales – from defining the customer’s needs and winning the customer, to finalization of the order. It provides cross-sectional sales funnel reporting, document management, advanced and multifaceted data security mechanisms, simplification of sales-related processes and integration with domain systems.

2 Better customer service

Dynamics 365 CE enables multi-channel handling of service requests, integrated with customer service and e-commerce systems. Through accurate classification of inquiries, integration of communication channels and linking of inquiries with products, customers and documentation, the company gains 360° visibility of the customer service process, and you can make the right decisions quickly.

3 Automation and measurement of the effectiveness of marketing activities

Effective identification of target groups and creation of personalized marketing campaigns whose effectiveness can be monitored on an ongoing basis. Marketing campaigns are synchronized with sales processes, while the advanced market segmentation provided by Dynamics enables optimization of marketing activities and budgets.

4 Simple and friendly use of the program

Easy adjustment of the program to suit the needs of the user via an interface familiar from other Microsoft products. The built-in integration with MS Outlook and LinkedIn facilitates communications with customers and suppliers. The high level of standardization of the interface familiar from the Microsoft Office environment, and the platform’s compatibility with PowerPlatform (PowerBI, PowerApps, PowerAutomate, Power Virtual Agents) allows for a maximum focus on functionalities and data, and quick and easy adaptation of new Dynamics users.