Webcast overview
Join us for an engaging conversation with Ameesh Vakharia, EVP, Chief Strategy and Brand Officer at USAA, the leader in customer experience as ranked by the KPMG Customer Experience Excellence Report. USAA has consistently been ranked as a top Financial Services brand in the CEE for the past decade. Hear firsthand how USAA is setting the standard in customer experience and discover their innovative approaches to harnessing the power of empathy and AI to foster more meaningful interactions with both customers and employees.
In this fireside chat, you will learn about:
- Key insights and findings from the KPMG 2024-25 US Customer Experience Excellence Report
- USAA’s innovative approaches to achieving the top customer experience ranking
- The transformation of employee experience (EX), including the impact of AI and generational differences in the workplace
- Practical lessons and real-world examples from USAA on leveraging empathy and AI to enhance both CX and EX
