KPMG and UKG for healthcare

Improving healthcare workforce efficiency and effectiveness—and employee satisfaction

Together, KPMG and UKG have been a catalyst for healthcare organizations struggling with employee scheduling.

Scheduling challenges are at the root of several costly inefficiencies, including unfilled shifts, increased overtime costs, and the need to use incentive pay. The administrative burden can be substantial, and managers and schedulers often have limited visibility into schedule performance. At the same time, these challenges can negatively impact employee satisfaction. Workers can’t easily negotiate shift swaps, request time off, or indicate preferred schedules.

The result can be operationally and financially devastating. Between 2018 and 2023, the average hospital turned over 100 percent of its workforce and 95.7 percent of its registered nursing (RN) staff.¹ On average, facilities lose upwards of $9 million on RN turnover annually.²

Together, KPMG and UKG can help you tackle these challenges head-on and create a workplace where employees genuinely want to work.

A UKG Pro Workforce Management solution can help improve both employee and patient experience

KPMG can assist you in implementing a UKG workforce management solution that can help you align caregivers to patient census and workload, locations, and resources across the continuum of care—helping to increase productivity, improve employee morale, and deliver consistent, patient-first care. A UKG-powered workforce management solution can help:

Create accurate, best-fit schedules based on skills, certifications, and patient volume. You can even schedule an employee for multiple roles.
Proactively plan staffing based on patient intensity and workload, and better optimize labor costs with increased productivity, lowering overtime costs and reducing last-minute call-offs that can frustrate employees.
Offer tools that empower employees to manage their own schedules with mobile device support, so they can easily swap shifts, express their preferences or availability for certain shifts, and be more likely to get the days off that they request.
Reduce the administrative burden for scheduling and give managers and schedulers enhanced, real-time visibility into schedule performance, with analytics that empower them to confidently make impactful, data-driven labor decisions.
Enhance productivity by simplifying administrative tasks and improving staff engagement, with tools to monitor and improve employee performance, leading to better patient outcomes and higher staff satisfaction.

With a UKG workforce management solution as the foundation, we can help you with technology-enabled transformation—not just a technology migration. Our approach begins by identifying opportunities to increase value. We evaluate staffing and scheduling policies, and look for ways to reduce manual processes, administrative burden, and labor costs. We assess how productivity is currently tracked and explore improvements and ways to empower people to make smarter, data-driven decisions.

We then help you leverage the capabilities of your new UKG solution to achieve those goals and realize the full potential of this powerful solution.

Our alliance with UKG has helped give our engineering professionals intimate knowledge of the technical aspects of the UKG workforce management solution. However, this knowledge alone isn’t sufficient to achieve a provider’s transformation goals.

Our teams are assembled and cross-trained to have a clinical, operational, and systems implementation background. They include people with real, frontline healthcare experience who understand the users of the solution and the transformation you’re trying to achieve to improve your operations.

¹Source: Honey Ong, "Hospitals See 100% Staff Turnover Every Five Years, Scrubs Magazine," January 2, 2023.

²Source: Marcus Robertson, “Hospitals average 100% staff turnover every 5 years — Here’s what that costs,” Becker’s Hospital Review, January 3, 2023.