Increasing healthcare employee satisfaction and optimizing labor costs

For healthcare organizations, workforce management can be uniquely challenging. Efficiently meeting patient demand with available resources while staving off employee burnout and loss is complicated.

When a leading healthcare provider sought to address these issues through a workforce management transformation, they turned to KPMG for help implementing a new approach to employee scheduling and time-management processes.

At the center of this project was a custom UKG Pro Workforce Management™ solution, designed to centralize and automate employee scheduling. To help the client achieve maximum value from this technology, KPMG began with a “phase zero” assessment of their current state versus leading practices to help identify opportunities to revise policies and processes and, ultimately, increase efficiency, reduce costs, and improve employee satisfaction.

This client story describes the details of this process and the organizational impact of the solution.