Future-Ready Banking: KPMG & Salesforce Commercial Lending

Competition is intensifying for Commercial Lenders, driven by macro-economic headwinds, evolving customer expectations, and new market entrants. To stay ahead, lenders are focusing on creating value by investing in technologies that help them to efficiently scale their workforce through artificial intelligence.

These technologies enable lenders to augment workforce capabilities and skills while promoting continuous learning — positioning Commercial Lenders to attract more customers, efficiently scaling expertise, and ultimately grow more profitably.

The introduction of Generative AI (GenAI) and Agentic workflows marks a pivotal moment in the Commercial Lending industry, fundamentally transforming how client interactions can be enhanced, how processes can be automated, and how human capital can be scaled.