Consumer & Retail leaders: Build trust and sustain growth with seamless, relevant, and engaging direct-to-consumer experiences.
Customer and employee expectations keep increasing. So do opportunities to drive direct-to-consumer (DTC) growth through greater personalization and higher efficiency.
Yet, despite your investments in digital, your organization may still be challenged to deliver seamless DTC experiences across channels. Among the most common reasons: functional silos and disjointed systems. If you’re tired of such limitations – especially given the pace of disruption – it’s time for change.
It’s time to evaluate your digital ecosystem and DTC strategy, and then harmonize and align those resources through a customer lens. That way, you aren’t creating point solutions in isolation. Rather, you’re aligning systems, processes, and functions together to improve DTC experience, enhance efficiency, and drive sustained growth across the enterprise.
KPMG Connected Enterprise for the Consumer & Retail sector offers a roadmap for making that happen – positioning your organization to continue innovating and scaling over time.
Direct-to-consumer is more than a channel. It’s a chance to transform your business for efficiency, experience, and growth. How can you strengthen connections across your enterprise to give consumers what they’re looking for?Read more
To deliver seamless customer experiences, you need to connect functions, systems, and data. Explore the four pillars that define the customer-centric future of commerce.
This client initially aimed to cut costs in what it believed to be a supply chain issue. We helped them think beyond fulfillment and gain a direct relationship with pet owners.Read more
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KPMG Digital Maturity Assessment
Assess your digital maturity as a Connected Enterprise aligned around your customers - and see how you compare to industry best practice.