Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Align your enterprise for direct-to-consumer growth

Consumer & Retail leaders: Build trust and sustain growth with seamless, relevant, and engaging direct-to-consumer experiences.

To create sustainable value, break through silos. Link systems and data. Strengthen connections across your enterprise.

Customer and employee expectations keep increasing. So do opportunities to drive direct-to-consumer (DTC) growth through greater personalization and higher efficiency.

Yet, despite your investments in digital, your organization may still be challenged to deliver seamless DTC experiences across channels. Among the most common reasons: functional silos and disjointed systems. If you’re tired of such limitations – especially given the pace of disruption – it’s time for change.

It’s time to evaluate your digital ecosystem and DTC strategy, and then harmonize and align those resources through a customer lens. That way, you aren’t creating point solutions in isolation. Rather, you’re aligning systems, processes, and functions together to improve DTC experience, enhance efficiency, and drive sustained growth across the enterprise.

KPMG Connected Enterprise for the Consumer & Retail sector offers a roadmap for making that happen – positioning your organization to continue innovating and scaling over time.

Featured content

Consumer & Retail: An executive guide to driving DTC growth

Direct-to-consumer is more than a channel. It’s a chance to transform your business for efficiency, experience, and growth. How can you strengthen connections across your enterprise to give consumers what they’re looking for?

Read more

Are you ready for the future of commerce?

To deliver seamless customer experiences, you need to connect functions, systems, and data. Explore the four pillars that define the customer-centric future of commerce.

Client story

Leading the pack in digital commerce

KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.

This client initially aimed to cut costs in what it believed to be a supply chain issue. We helped them think beyond fulfillment and gain a direct relationship with pet owners.

Read more

Explore more

Meet our team

Image of Dave Martin
Dave Martin
Principal, Customer Advisory, Connected Commerce, KPMG US
Image of Sam Ganga
Sam Ganga
National Consulting Leader, Consumer & Retail, KPMG LLP

Explore other services tailored to your business​

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.