Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Connect to growth. Connect to your consumers, directly.

Uncover new value as you transform your direct-to-consumer connections with KPMG.

Connect to growth. Connect to your consumers, directly.

Your touch point for growth

To thrive in today’s world you need to connect directly with consumers.

KPMG can help you reach them, faster. We’ll unlock the value you gain, in new business and greater customer loyalty, by being in virtual touching distance of them.

We’ll help business leaders define the goals that matter, so you can monitor progress and adjust your consumers’ experience to keep business on course.

We’ll empower you to reach consumers, by providing you with actionable advice and practical solutions that connect people, processes and technology across your organization.

By being connected to consumers directly, powered by technology to scale faster and trusted by stakeholders to balance risk, you can be ready for the challenges ahead and drive your transformation to become a direct-to-consumer market leader.

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Enhancing direct-to-consumer connections

Executives have high hopes for growth, but value remains elusive

The connected approach

8 capabilities to meet consumer expectations

Have twice the likely impact1 and deliver greater value to consumers and your business, with KPMG Connected Enterprise for Consumer & Retail. The eight capabilities provide the connections and insights to make the most of direct-to-consumer opportunities.

Source: A commissioned study conducted by Forrester Consulting on behalf of KPMG

Dive into our thinking: ​

Introduction to Connected Enterprise

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Insight-driven strategies and actions

Expectation: You know the consumer

Use first-party data to get better, deeper insights into consumer engagement.

Innovative products and services

Expectation: You have the products consumers want

Offer products that meet consumers’ specific needs.

Responsive operations and supply chain

Expectation: No frustrating delays

Ensure transparency and visibility as well as support to enrich the fulfilment and return experience.

Experience-centricity by design

Expectation: A better consumer experience

Provide personalized experiences rather than revenue moments and create stickiness through continuous engagement.

Digitally enabled technology architecture

Expectation: All transactions are safe and reliable 

Create a flexible technology platform, with the highest levels of reliability, data privacy and security, to deliver the best business results.

Aligned and empowered workforce

Expectation: Knowledgeable support, when required

Develop a (globally) scalable operating model; hire and retain talent to operate the DTC business; provide the human touch and let consumers interact with people who can help them get what they want.

Integrated partner and alliance ecosystem

Expectation: All they need is in one place

Improve the consumer experience by providing a one-stop shop, partnering with other providers as necessary.

Seamless interactions and commerce

Expectation: To choose their own experience

Let consumers engage with you on their terms and through the channel they prefer, while delivering a consistent user experience.

Explore client stories​

Read case study perspectives directly from our clients

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Leading the pack in digital commerce

KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.

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Bold ingredients for growth, baked in

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

More stories​

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams—then let us do the same for you. ​

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Explore other services tailored to your business​

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