Regardless of industry or business type, a strong strategic operations focus is critical to an organisation’s continued growth and success.
Done well, it should enhance stakeholder and community confidence, align operational processes and practices with core objectives, and open the door to long term, sustainable performance improvement.
Balancing strategic growth with performance enhancements is a core challenge for Australia’s boards and leaders. Many corporate strategies are overly aspirational and can lack the clarity and vision required to effectively implement them.
A combination of strategy and technology is the key to efficient and effective operations. At KPMG we focus on delivering an aligned, practical and risk-informed approach, led by customer/citizen requirements.
Delivering operational excellence and customer experience transformation
Learn how KPMG can help put your customer at the heart of your enterprise to drive sustainable growth and commercial value.
How we can help
KPMG’s Customer & Operations specialists help organisations and the public sector (including governments) minimise complexity and create more effective and efficient organisations.
Our capabilities assist clients to make better strategic choices based on a more complete understanding of their opportunities and risks. This includes tailored operations improvement solutions covering effective design, planning and sustainable execution.
- We apply rigorous and objective insight into organisational performance, industry trends, policy imperatives and competitive forces.
- We work collaboratively with our clients, beginning with understanding their customers to develop strategies to ensure sustainable value-adding improvements are delivered across the entire value chain.
- We provide deep expertise across numerous service networks, drawing on KPMG’s global network of firms to maximise use of relevant experience, leading practices, changing market dynamics and digital operating models.
KPMG's Customer and Operations services
Our team of customer and operations professionals are dedicated to helping organisations transform their operations to become more efficient, effective, and customer-centric. We provide a variety of services to clients, including:
Customer Experience, Reputation and Sales
- Customer Intelligence
- Customer Strategy and Journeys
- Marketing, MarTech and Sales Transformation
- Loyalty Optimisation
- Reputation Advisory and Public Relations
Digital Experience, Creative and Brand
- Creative, Brand Strategy and Design
- Experience Delivery
- Product Design
KPMG's relevant services
Service, Operations Transformation and Operating Model
- Service Design
- Productivity and Cost Transformation
- Operations Strategy, Management, Improvement
- Business Process Transformation and Digitisation
- Business Architecture Management
- Operations and Technology
- Operating Model Design and Implementation
KPMG's relevant services
Commercial Enablement and Supply
- Contract Management
- Tender Management
- Inventory Optimisation
- Supply Chain Transformation
- Physical Operations Optimisation
- Asset Management Process and Systems
