• 1000
  • Omnichannel unified commerce retailers are now more digitally enabled than ever. At the same time, the retail sector is facing unprecedented challenges: meeting consumer demands, responding to ESG regulatory changes and investing in digital transformation are required to help retailers keep pace with industry trends and counter evolving threats.

Some retailers have started to act, but all concede they have more to do. This is where we come in.

At KPMG, our deep industry knowledge of leading practice across the global and Australian retail sectors within our one stop shop of advisory, audit & tax services, enables our clients to meet and exceed consumer and business expectations.

How KPMG can help

Customer experience

The retail industry in Australia strives to offer immersive shopping and unique experiences to meet customer expectations. Customers want to feel known and valued – our retail advisory team can help you get there.

Personalisation and loyalty

Our digital and customer experience specialists can help retailers accelerate personalisation throughout customer journeys, fostering seamless, responsive, relevant and consistent experiences with products, services and interactions that drive customer loyalty.

Cyber risk and resilience

Our cyber and security experts enable clients in the Australian retail sector to build a resilient and trusted digital world – even in the face of evolving threats.

Technology optimisation and transformation

We have a track record of helping retailers leverage AI and other emerging technologies to reduce risk, improve growth, control costs or to keep on top of competitive trends in retail markets.

Digital transformation

We provide comprehensive digital transformation services to help you keep pace with changes in the global and Australian retail sectors to meet customer needs.

Data and automation

Collecting data will only enhance your business performance if you know how to protect, secure and harness it. We help Australian retailers leverage their data and unlock the power of AI to create value for their business and their customers.

Operational excellence and efficiency

In the constantly evolving retail industry, it’s imperative to continuously improve the processes, systems and tools that drive consistent, long term value for your business. Our team can help you implement improvement methodologies for maximum operational potential.

Operating model design and implementation

We provide retailers with leading practice across their entire operating model, through every function, across all levels of business maturity, to accelerate business and technology transformations.

Supply chain efficiency and transformation

Evolving service delivery models require end-to-end thinking and expertise, increasing the level of interdependency across all business functions, along with full scale supply chain innovations and enhancements.

Pricing and margin optimisation

With thin retail margins, efficiency and productivity through capability, process and automation can be combined throughout the retail value chain to invest to grow.

Audit, assurance and risk management

We uncover insights in data and financial information to deliver efficiency and value to retail clients with the highest quality audit and assurance.

ESG strategy and operationalisation

Retailers are adapting to ESG regulatory changes, navigating technology complexity, and mitigating operational risks. We help you understand what ESG means for your business – equipping you with the insights, advice and technologies you need to accelerate your ESG journey.

Why choose KPMG?

At KPMG, we have global insights, deep functional domain expertise and leading practice retail consulting.

We enable our clients to accelerate and evolve to meet and exceed consumers’ expectations, futureproofing retailers for sustainable, profitable growth.

KPMG’s retail consulting services team offers a one-stop shop of professional advisory services geared to the unique needs of the Australian retail industry.

KPMG's latest Retail insights

Read the latest KPMG thought leadership and insights related to Retail.

NRF 2024: Retail's Big Show

In January, KPMG Consumer & Retail professionals from around the globe joined thousands of industry brands at the NRF 2024: Retail’s Big Show in New York City.

Each year, this flagship event highlights key issues and emerging developments in the retail landscape. James Stewart, KPMG Australia's Consumer and Retail Leader shares his insights.

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Get in touch

Please don’t hesitate to reach out to our Retail industry team to find out how we can help.