What is KPMG Community Care?
KPMG Community Care supports healthcare providers across a range of services including:
- disability
- in-home aged care
- community/allied health
- employment assurance programs (EAP).
This digital software solution brings together KPMG’s longstanding and deep sector expertise with world-leading Microsoft (MS) technology. It is a single integrated plan-to-pay solution spanning customer management, workforce management, mobile service delivery and claims/billing management.
In addition to our software and implementation services, we provide managed integrations with key business applications in finance, HR, awards/payroll, GRC and sales and marketing. This enables our clients to transform into a fully connected digital business with single source of data management and real-time information sharing across the application ecosystem.
Dynamic community care
KPMG Community Care provides our clients with:
- an off-the-shelf product and implementation approach that optimises productivity, compliance and financial performance
- access to ongoing investment and innovation for continuous improvements through upgrades – available as part of maintenance and support
- reduced time to market
- reduced costs and risks
- the combined benefits of Microsoft and KPMG at subsidised fees.
Fully connected customer and workforce solution
KPMG Community Care helps healthcare providers to create financial sustainability, optimise productivity and efficiency, ensure compliance, and attract and retain employees and customers.
Stay compliant
Rapidly respond to regulatory changes and improve care with in-built quality and compliance controls and reporting and analytics
Attract and retain staff
Optimise frontline efficiency and collaboration with streamlined processes and seamless data flow for a more user-friendly and enjoyable work experience.
Excellence through reporting
Real-time reporting allows for quick adjustments and strategic planning, ensuring efficient resourcing and continuous improvement.
Unlock the benefits of AI
Make progress with collaboration between technology and humans. AI's tireless operation can help increase productivity for improved service.
Cost competitive
Subsidised software (MS NFP and KPMG) and implementation services are priced specifically for the healthcare sector.
Attract and protect customers
A personalised end-to-end digital journey removes new customer friction, while robust data security will help protect their sensitive information.
Why KPMG Community Care?
Meeting the evolving needs of community and care services
Driven by passion for making a meaningful impact, we saw an opportunity to develop a solution addressing sector-specific challenges, while empowering providers to navigate the ever-changing landscape.
To do this, we sought insights from those who navigate the challenges daily. This collaborative approach ensures our solution is uniquely positioned to meet the evolving needs of health, disability and aged care providers.
Entering this space is not just a business move, but a conscious effort to offer real support to the sector via an adaptable solution.
Community price: subsidised services priced for the healthcare sector.
Quality and risk: we understand the industry, complex funding, compliance and risk.
Best practise processes: embedded in our software to reduce cost, time and risk.
Industry integration: out-of-the-box integrations that connect key applications - finance, HR, payroll, awards, GRC, sales and marketing.
Plan-to-pay: industry-specific, easy to use and compliant.
MSD365 and Azure: built on the Microsoft D365 CE Customer Service and Field Service applications, power apps and Azure technology.
Frequently asked questions
1. What are some of the industries the KPMG Community Care solution serves?
- In-home aged care
- Disability (NDIS)
- Employment assurance (EAP)
- Allied health
- Community health.
2. What is included in the Community Care solution?
The KPMG Community Care plan-to-pay software is the core of our solution and covers the operational processes of:
- customer management
- workforce management – rostering, scheduling, care/service delivery
- billing and reporting with elements of financial management
- mobile workforce applications.
Community Care is a fully managed, off-the-shelf industry solution with business processes, funding rules and regulatory compliances in-built, including a mobile app for field staff.
KPMG is enhancing our WFM solution to cater for the needs of both fixed location and dynamic workforce management.
The solution was built on the Microsoft Dynamics 365 platform – a fully cloud-native technology with the benefits of security, scalability, and performance driven by Microsoft’s widely used Azure Cloud. This platform enables the software to be highly configurable and customisable.
3. What does a fully connected digital business mean?
Fully connected workforce refers to a seamless integration and collaboration of various technologies and software solutions to optimise and streamline workforce management for a particular industry.
It aims to enhance efficiencies, communication, and overall service delivery for sector-specific excellence in efficiency, compliance, and client-centric care.
4. Who are the KPMG Community Care team?
Our team hasn’t happened by chance. It is designed to ensure KPMG Community Care remains at the forefront of industry trends and best practice.
We are a diverse force, uniting various cultures, genders, ages and backgrounds. Our inclusive mix fosters collaboration and technology innovation, while incorporating the valuable perspectives of our subject matter experts with lived industry experience.
What’s more, we have access to the broader KPMG ecosystem and the Health, Ageing & Human Services team who come with deep and longstanding sector expertise.
5. Is the KPMG Community Care solution user-friendly for both carers and administrators?
The solution and overall form interface have been designed to be user-friendly and easy to use with clear navigation and accessibility elements, catering to both carers and administrators.
The solution supports iOS, Android, Mac, and Windows operating systems. The solution is designed to intuitively fit all screen sizes and devices while retaining strong usability and performance.
6. What insights does KPMG have about the community care sector and software solutions?
We are always learning and growing, some of those lessons learned are:
- Good governance means having accountability in the right areas to drive your success.
- Change management is key to making complex solutions in multi-faceted organisations work.
- People and process are at the forefront with technology the enabler.
- Stakeholder engagement is a critical success factor. It is imperative to adoption of the solution and outcomes for the organisation.
- Commercial systems are crucial to a successful project.
- SaaS cloud solutions unlock many benefits, including:
- Flexible and agile
- User friendly
- Turns data into insight
- Scalable at pace
- Plan early for life after go-live (BAU) – this is key to a sustainable, continuously improving system where benefits are realised.
7. How adaptable is the KPMG Community Care solution?
KPMG Community Care caters to diverse sectors, including NDIS disability care, aged care, homecare, and their related services.
Our solution is designed to accommodate various industries and industry terms – from specialised disability care software and NDIS solutions, to homecare software and workforce management tools. Tailored offerings including Home Care Package (HCP) software, CHSP Clients Management, in-home care software, community care and NDIS workforce tools, and allied health software.
We are also developing future capabilities and using emerging technologies to help tackle complex business challenges.
KPMG Australia has been investing in solutions, products, managed services and platforms to help us respond to the changing market and meet evolving client expectations around data, cloud and technologies like AI.
