Consulting

Digital disruption and customer expectations are creating unforgiving markets where loyalty is hard won and easily lost. If organisations can’t deliver what customers want, when and where they want it, customers will go to someone who can. But there is no point in creating a breakthrough customer experience if the new business model runs at a loss.

Services to help you achieve profitable, sustainable growth through customer-centric thinking.

While many large organisations face common supply chain challenges, from growth to cost-out initiatives, efficiency to responsive supply networks, or how to handle digital disruption.

Your operating model needs to blend deep operational and sector experience. KPMG’s sector specialists can help you identify the issues and pressures with the highest improvement potential. Our sector and operations insights can help you prepare for disruptions, opportunities and innovations.

In a customer-centric world, it hardly makes sense to distinguish between back and front offices. What you do in HR or procurement has a direct impact on the quality of the customer experience. Core business functions are evolving to capitalise on new technologies, embrace new operating models and foster new collaborations.

KPMG can help you with the functional transformation that creates a connected business, with accelerated improvement, swifter speed to market and reliable, data-driven decision-making.

Technology can help you build better relationships with your customers, cut costs, drive growth and generate value. You need to invest in the right things at the right time; consider the wider implications of digital disruption, from tax implications to cyber risk; and the need to integrate breakthrough innovations with legacy infrastructure.

KPMG can support you at every step of your digital transformation journey, from strategy through to execution and from vision to value.

Every market leader understands that having the right people unlocks competitive advantage. But workforces and workplaces are changing, and so are the relationships between employers and the employed. You may need to invest in different skills and develop new capabilities to stay ahead in your market. It might be time to inject evidence-based talent management into the business planning process.

KPMG can help you get the right people – doing the right things – to drive your business forward. Even in a digital world, human beings will still be your most important investment and your greatest asset.

Data is a great hidden resource that flows, largely untapped, through major organisations. Analytics can convert the volume of that information into the value of insight. Advances in data science enable us to uncover the hidden patterns, connections and causal links that explain human behaviour and business outcomes. Historical, real-time and predictive – those insights can drive better decision-making at every level, from individual customer encounters to high-level strategy.

KPMG can help you build rich analytics solutions into your business processes, opening up better ways to do business, closer relationships with customers and all-round competitive agility.

With economic uncertainty, digital disruption, cyber security threats, ESG and a rapidly evolving regulatory landscape – status quo is no longer an option. To be competitive, companies need a dynamic, tech-enabled approach to risk management in order to move faster, act decisively, and be bolder and braver in today's fast-changing conditions.

KPMG can support you with the risk transformation your business needs to answer market and regulatory challenges, at a pace that can enable rather than hinder your business.

Pressure on government is intensifying, driven by global market forces and the challenge of meeting growing demands for better, more personalised services against funding challenges.

KPMG understands the unique needs of the public sector today, and we offer targeted advice that can help governments achieve policy reform and change the way services are delivered.

We work closely with all levels of government and our people have a deep understanding of the environment, culture, policies and procedures unique to the sector.