Australia’s ageing population is reshaping our society and economy, as well as the aged care industry itself.
With a growing population of older Australians with differing expectations about how they age, within a landscape of significant policy and regulatory reform, the industry needs to transform to meet older Australian and community expectations, remain financially sustainable and deliver quality care and supports.
We assist all organisations within the ageing and aged care industry through the transformation required to deliver better outcomes for the wellbeing of older Australians.
How KPMG can help
Our advisors are committed to supporting the ageing and aged care sector, including government, providers, suppliers and other organisations whose purpose is to deliver better outcomes for the wellbeing of older Australians.
Services for the ageing and aged care industry
We offer a range of audit, tax, deals, property, risk technology and consulting services to aged care.
Reimagining aged care and support
Aged care needs to transform to improve access, efficiency, and effectiveness of services whilst enhancing the experience of older Australians and their families. We can assist with:
- strategy planning and implementation
- market and regulatory design and stewardship
- service model design including demand and service planning
- workforce strategy and planning
- identifying opportunities to unlock value and accelerate transformation investment.
Delivering aged care services
Quality services require a focus from frontline service improvement to organisational transformation - and everything in between. We can assist with:
- defining the problem and mapping the process and solution
- co-designing innovative, agile service delivery models to ensure the best experience and outcomes
- designing services and systems, including technology and automation
- engaging and optimising the workforce to ensure the right people are doing the right work
- improving operations for financial sustainability.
Building sustainable, flexible systems
Ensuring infrastructure is fit for purpose, sustainable and supports the strategic vision of providers is essential. We can assist with:
- infrastructure strategy development
- investment decision-making and business cases
- capital sourcing and debt advisory
- commercial advisory
- ESG and decarbonisation strategy development, measurement and reporting
- asset management strategy and system implementation
- asset data management.
Creating people-centric workplaces
Workforce supply and capability is the single biggest challenge impacting providers. We can assist with:
- reimagining workforce models and addressing barriers to attraction and retention
- redesigning models of care leveraging innovative workforce solutions
- shaping workforce roles for digital disruption
- equipping leaders with the transformational capability and confidence to drive innovation
- designing augmented workforce solutions
- reimagining capability frameworks and skilling solutions
- resetting culture to create workplaces where people thrive
Better outcomes through technology
Technology and data are catalysts for transformation to meet the challenges the industry is facing. We can assist with:
- ensuring technology is strategically aligned with business objectives
- supporting system specification, selection and procurement
- enhancing efficiency with an AI integration plan for automation and advanced insights
- data governance to ensure data reliability and reduce data breach risks
- data and privacy compliance to mitigate legal and financial risks
- systems integration and implementation
- cyber security to protect data and systems against cyber threats
- cloud migration, allowing the organisation to adapt quickly to changing needs.
Increasing trust for older Australians
Building trust with older Australians, employees, suppliers, regulators, funders and the community is key to building a trusted organisation. We can assist with:
- designing target performance outcomes and supporting processes to measure trust
- designing controls and testing compliance and risk frameworks
- providing assurance over spend and how it links back to outcome achievement
- designing governance structures to guide and oversee the achievement of outcomes
- assessing organisational culture and its impact on outcomes and trust.
Enabling growth and partnerships
Facilitating growth and partnerships in the aged care sector is a big undertaking. We can assist with:
- identifying market opportunities and value creation roadmaps
- assisting providers to raise funding for their growth ambitions through debt and equity capital markets
- helping providers and financial sponsors identify and manage transactions through to successful completion
- diligence+: financial, tax, legal, quality, regulation, compliance, governance, property/environmental, IT, people/HR, and other due diligence
- tax and structuring advice
- supporting integration and separation.
KPMG solutions for the ageing and aged care industry
Community Care
A cloud-based software solution for care providers – connecting clients, staff and providers, anywhere, anytime.
Risk Hub
An interactive, cloud-based technology solution for real-time risk and compliance management in aged care.
KPMG ThinkPay
End-to-end services across payroll risk and wage compliance to address wage underpayment and ongoing pay compliance.
FairCall
A 24/7 confidential, anonymous way for employees and third parties to report suspected fraud and other inappropriate behaviour.
Wiise
A modern ERP that streamlines operations, boosts profitability, and enables smarter decisions by managing finances, sales, service, inventory, supply chain and reporting.
AI-driven compliance
An AI model, KymCompliance, has been trained on KPMG better practice and controls, to build consistency, upskill your team and achieve compliance faster.
KPMG's latest aged care insights
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Frequently asked questions
Got a question we haven't answered here? Ask our team >
How do I access data to help me understand the aged care sector better?
Data on the aged care market can be found in the KPMG 2024 aged care market article.
Why is it important to conduct a system specification, selection and procurement process?
The downstream impact of a system that does not meet your organisation’s needs are immense. This process ensures the technology selected meets your specific needs and budget, reducing the risk of costly mismatches and ensuring the chosen solution fits seamlessly within your operational environment.
What are the challenges in implementing new technology in aged care?
Common challenges include resistance to change, limited budgets, integration issues with existing systems, lack of staff training, and ensuring data privacy and security. A clear implementation plan, change management strategy, and ongoing support can help address these challenges. Aged care providers can ensure success by involving staff early in the selection process, providing comprehensive training, offering ongoing support, and clearly communicating the benefits to improve engagement and reduce resistance.
Why is change management critical to support successful technology adoption in aged care?
Change management helps your organisation adapt to new technologies by preparing staff, managing resistance, and fostering engagement, leading to smoother transitions and greater acceptance of new systems.
How do we ensure data privacy and security with new technology?
There are a range of ways to support data privacy and security when implementing new technologies. These include implementing strong data governance frameworks, adhering to relevant Australian privacy legislations, using secure cloud services, encrypting sensitive data and regularly training your staff on best practices in data security to help safeguard employee and resident information.
I’m a small or medium-sized aged care provider. Can KPMG support me?
KPMG works with all types and size of organisations within ageing and aged care, from small to large, from home care or residential care only through to providers that deliver all services. KPMG has a dedicated team for smaller and medium-sized providers, and who understand the unique challenges faced within the Australian aged care sector.
What role does AI play in aged care, and how can we start adopting it?
AI can be leveraged for predictive analytics, automating routine tasks, and supporting decision-making processes. KPMG can help you develop an AI adoption strategy that identifies the best use cases, ensures data readiness and integrates AI solutions seamlessly.
How can a digital and technology strategy benefit aged care providers?
A well-defined digital and technology strategy ensures your technology investments are aligned with your business objectives, helping prioritise projects that drive the most value and support your long-term goals
What is ‘Governing for Reform in Aged Care’ and how do I access its learning activities?
‘Governing for Reform in Aged Care’ is an Australian Government program aimed at upskilling governing body members and senior executives of aged care providers. The program has a number of learning activities including online learning modules, webinars, workshops and podcasts which are available here. Podcasts are also available on all streaming platforms.
What government supports are available for aged care providers in rural and remote settings?
There are a range of free supports and resources from the Australian Government for aged care providers in rural and remote settings. These are detailed here.
