How can human-centricity grow your business?

We believe that growth comes from putting customers at the centre of every business decision.

Our team will help your business operationalise customer-focused change, enabling you to stay a step ahead.

The bredth and depth of sector knowledge is only matched by our human-centric design experts.

KPMG Customer starts with customers.

We know technology without humanity is pointless. We know strategy without humanity is baseless. We know relationships without humanity are soulless.

With humanity, technology can enhance our lives. With humanity, strategy can unearth opportunities. With humanity, relationships can connect the world.

How can human-centricity grow your business?
KPMG Customer, Know. How.

How KPMG can help

We devise customer, product and digital strategies that catapult your business forward.

We bring together emotional, physical and digital interactions to help clients build stronger connections with customers and create enduring customer experiences, through effective service design.

Our human-centric design approach helps you to build, create or streamline innovative product solutions.

Customer Intelligence Services ❯

We help rewire your front office by leveraging technology to break down the silos between marketing, sales and service to create solutions that put your customers at the heart of decision making.

Our sales and marketing maturity transformation specialists leverage pre-configured cloud technology, enabled by leading platforms, including Microsoft and Salesforce, to transform your front office.

Ultimately empowering you to engage customers across channels more effectively, leverage data to inform strategy and create a great operating model for your business.

Powered Marketing Sales & Service ❯

We help you deep dive into your customer base, understanding their desires, fears and opportunities for growth.

Our highly data-driven approach is created through customer analytics and research specialists.

We build scalable reputation and stakeholder solutions, focusing on your most crucial business drivers including ESG.

Reputation Advisory ❯

We harness our multi-disciplinary digital designers, creatives and marketers to develop human-centric solutions.

Our creative team helps define and build brands, unlocking brand value and uncovering your purpose. Delivering world class communications, design and creativity underpinned by behavioural economics.

We help you build and develop impactful digital products including web and mobile apps and portal solutions – so you can connect with your customers through simple, powerful and memorable experiences.

KPMG Creative ❯

Build growth, transform user experiences and future-proof your investment.

You can transform your operating model and value chains to help your customers, employees and shareholders by making every digital experience is accessible, memorable, scalable and reliable.

We can help by building a holistic digital strategy with human centric design, your users and future growth at the centre of our thinking.

Digital Experiences ❯

KPMG has been named a Leader in The Forrester Wave™: Customer Experience (CX) Strategy Consulting Practices, Q4 2022 evaluation published on 12 December 2022. KPMG received one of the top three highest scores in the strategy and current offering categories.

Read more about the Forrester report

Financial Review ESG Summit presented by KPMG

KPMG Customer insights

Meet the team