Are you ready to harness the power of AI? In today's high-stakes environment, business leaders must craft strategic AI roadmaps that build trust and demonstrate measurable impact. While immediate returns are vital, the true potential of AI lies in its long-term promise to drive transformation. From enhancing the customer experience and optimizing supply chains to empowering your workforce and igniting growth, KPMG is here to guide you with an AI strategy that drives value and sparks innovation.
KPMG as "Client Zero," turning vision into measurable impact
At KPMG, we didn’t just imagine the future of AI—we built it into the fabric of our firm. Over two years ago, we became our own first client, embedding AI and intelligent agents across every function to unlock productivity, elevate quality, and transform the employee experience. That journey taught us what it really takes to move beyond the hype and deliver measurable value. Today, we bring that proven expertise to our clients—helping organizations harness AI to accelerate growth, create new value, and stay ahead of disruption. We did it for ourselves. Now, let’s do it for you.
Discover real stories of how our AI solutions are enabling organizations to create new value, grow, and stay ahead of the competition.
Challenges
A global technology platform’s AI efforts were fragmented across siloed teams, preventing them from achieving the full potential and efficiency that is possible by centralized coordination.
Outcomes
KPMG helped the company establish an organization-wide capability with a clear roadmap and governance, creating a disciplined yet agile framework to accelerate AI deployment and capture measurable value.
Challenges
Facing the complexities and inefficiencies of M&A integration, HP sought AI and advanced tech solutions to streamline processes, increase visibility and accountability, and improve decision-making.
Outcomes
Together, KPMG and HP unlocked the power of AI to streamline and accelerate the M&A process, achieving significant efficiency gains, enhancing experiences, and setting new standards for future integrations.
Challenges
A healthcare service company grappling with the high volume and high costs of daily customer care calls needed to modernize its outdated inbound voice response (IVR) system to provide better experiences.
Outcomes
KPMG helped them implement a secure, sophisticated, and conversational AI agent providing callers with highly personalized experiences while increasing efficiency and saving significant costs.
Challenges
A leading global footwear retailer recognized the value of GenAI capabilities but lacked the necessary expertise to implement a secure framework for AI development, adoption, and value creation.
Outcomes
KPMG helped the retailer deploy a secure GenAI platform for over 4,500 employees, launch eight transformative solutions, and establish robust AI governance, driving operational efficiency and empowering sales and other key functions.
Challenges
As a state Medicaid agency began to explore AI, it recognized the technology presented a host of new challenges requiring enhanced governance and guardrails for secure adoption.
Outcomes
KPMG helped establish a robust framework for AI security and governance, enabling the agency to navigate challenges, guide responsible development and adoption, and drive innovation confidently.
Scaling enterprise impact
Challenges
A global technology platform’s AI efforts were fragmented across siloed teams, preventing them from achieving the full potential and efficiency that is possible by centralized coordination.
Outcomes
KPMG helped the company establish an organization-wide capability with a clear roadmap and governance, creating a disciplined yet agile framework to accelerate AI deployment and capture measurable value.
Fueling M&A efficiency
Challenges
Facing the complexities and inefficiencies of M&A integration, HP sought AI and advanced tech solutions to streamline processes, increase visibility and accountability, and improve decision-making.
Outcomes
Together, KPMG and HP unlocked the power of AI to streamline and accelerate the M&A process, achieving significant efficiency gains, enhancing experiences, and setting new standards for future integrations.
Prioritizing patient experience
Challenges
A healthcare service company grappling with the high volume and high costs of daily customer care calls needed to modernize its outdated inbound voice response (IVR) system to provide better experiences.
Outcomes
KPMG helped them implement a secure, sophisticated, and conversational AI agent providing callers with highly personalized experiences while increasing efficiency and saving significant costs.
Finding the right fit with AI
Challenges
A leading global footwear retailer recognized the value of GenAI capabilities but lacked the necessary expertise to implement a secure framework for AI development, adoption, and value creation.
Outcomes
KPMG helped the retailer deploy a secure GenAI platform for over 4,500 employees, launch eight transformative solutions, and establish robust AI governance, driving operational efficiency and empowering sales and other key functions.
Innovating responsibly
Challenges
As a state Medicaid agency began to explore AI, it recognized the technology presented a host of new challenges requiring enhanced governance and guardrails for secure adoption.
Outcomes
KPMG helped establish a robust framework for AI security and governance, enabling the agency to navigate challenges, guide responsible development and adoption, and drive innovation confidently.
With insights drawn from over two years of proprietary research tracking AI adoption, the KPMG AI Quarterly Pulse Survey reveals trends that are shaping planning and investment decisions. This survey offers a rare, longitudinal view of where momentum is building—and where leaders must act now.
Explore the KPMG AI Quarterly Pulse Survey
AI agents aren’t just the next wave of technology—they’re a step-change. Leaders that lay the groundwork for agentic AI now will be better positioned to transform their organizations and gain competitive advantage. Explore practical steps to get started.
Learn how to jumpstart your agentic AI journey
We can help you develop, deploy, and manage AI systems that deliver tangible value, creating impactful solutions. From back-office operations to customer experiences, AI is transforming businesses by driving operational efficiencies and delivering tailored customer experiences. Embracing AI enterprise-wide is essential for future success.
Read more about unlocking the value of AI investments
We help you use AI to unleash creativity and innovation, complementing your workforce and driving meaningful growth. By embracing AI with a human-centric mindset, organizations can reshape the future of work and unlock significant value. The rapid adoption of AI in the enterprise drives growth, innovation, and competitive advantage.
Read more about adopting a human-centric approach to AI
Organizations can only harness AI’s full potential when initiatives are grounded in trust. That’s why pragmatic, scalable risk management practices are so critical to the success of AI programs. Access our first-of-its-kind guide that provides a structured approach for understanding AI risks and actionable control considerations to manage them.
Access the AI Risk and Controls GuideA podcast series that will fuel your organization’s AI transformation from the top
Gain access to leading research, analysis, and perspectives to help business leaders confidently navigate AI trends and priorities.
KPMG has long been recognized as a leader in AI, with numerous accolades highlighting its commitment to delivering high-quality, innovative AI solutions that drive business value.
Underpinned by our Trusted AI framework, our audit, tax and advisory solutions help advance capabilities, accelerate growth, increase efficiencies, and sustain competitive advantage. Join us on a bold, fast, and responsible AI journey, turning vision into value.
Start the conversation. Connect with our team today to learn how we can help you realize the full potential of GenAI.
