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Clinical device management utilizing ServiceNow

KPMG firms are helping to solve clinical device management challenges in healthcare organizations around the world.

Healthcare organizations face daunting challenges as it relates to clinical devices – maintaining inventory, meeting regulatory requirements, monitoring utilization, and ensuring optimal performance to focus less on devices to free up time for clinicians to focus on patient care. 

Clinical technology is changing at a rapid pace

Device usage continues to grow within healthcare facilities, managing and monitoring these devices is becoming more complicated. Clinician satisfaction and patient safety are key focuses of healthcare organizations and this is more difficult to focus on due to increased attention and efforts on device maintenance and compliance. That’s why KPMG firms and ServiceNow have teamed to extend ServiceNow’s leading capabilities specifically to help drive innovation and tackle some of the toughest challenges in managing clinical devices. With ServiceNow, KPMG professionals can assist healthcare organizations with developing, managing, and monitoring equipment in order to help advance effective, safe, and economical use. Organizations will be provided with a single ServiceNow platform as a modern foundation for a digital automations, operations, and workflows from start to finish including integrations with other tools.

How KPMG can help

KPMG firms recognize that healthcare organizations need a team that can bring cross functional and technical experience to help drive transformation. KPMG professionals maintain a leadership position in the market with a commitment to the quality of our methodologies, our people, and our solutions. We know the healthcare industry and are ServiceNow’s “lead-with” healthcare partner, having recently won their “Americas Transformation Partner of the Year” award.

Why KPMG and ServiceNow?

Together with ServiceNow, an industry-leading workflow platform, KPMG digital health solutions help organizations to achieve more value and deliver game-changing economics across all functions of their enterprises. Our healthcare advisory and ServiceNow teams collaborate to address market challenges, provide in-depth industry perspectives, and leverage the full Now Platform to help enable consumer-like experiences, automate complex workflows, and deliver superior services while helping to drive greater productivity.

Clinical device management


Clinical device management support is a strategic priority for hospitals as they digitize care.

With up to 20 vital clinical devices connected in the average hospital room, proper maintenance and support and adherence to strict regulations are essential to ensure patient safety and device efficacy.

Hospitals must streamline the purchase, storage, maintenance and disposal of clinical devices to manage costs and deliver a trusted patient experience.

Securing patient privacy and protecting devices from cyberattacks and data breaches requires increasingly sophisticated guardrails.

As the lines between medical engineering and IT blur, KPMG recommends a single platform for clinical device management, allowing these teams to optimize scarce resources and help ensure that devices are in optimal working order.

KPMG and ServiceNow have teamed up to deliver a robust Clinical Asset Lifecycle Management Solution that is purpose-built for the complex and unique needs of healthcare organizations.

Unlike other industry agnostic asset management software, ServiceNow’s Clinical Asset Lifecycle Management Solution is built on a healthcare data model that prioritizes patient safety, quality of care and maintenance management for the clinical, medical engineering, and technology teams involved in Clinical Asset Lifecycle Management workflows.

KPMG healthcare clients are supported by a system of action that is MODERN – AUTOMATED – and provides– A POSITIVE PATIENT AND EMPLOYEE EXPERIENCE

Imagine your organization having:

•            A cloud-enabled, multi-channel approach to centrally manage preventative maintenance and historical and future work orders for the Medical Engineering Department

•            A robust way to track unique device identifiers, manufacturers, models for compliance reporting, and recalls

•            A central view of capital fleets and leases to get the most out of third-party contracts and help support evidence-based financial planning

•            A business Intelligence module to generate real time reports to help optimize the best use of critical resources

•            Monitoring capability for all clinical devices across the enterprise to help improve the cybersecurity posture of the hospital, and

•            A user-friendly portal that allows clinicians to track their service requests so they can plan for the most productive day possible in caring for their patients

Together with ServiceNow’s Clinical Asset Lifecycle Management Solution, KPMG is ready to work with your organization to help enable a consumer-like experience, automate complex workflows, and deliver leading services while driving greater productivity and patient safety in clinical device management.

Dive into our thinking:

Clinical device management utilizing ServiceNow

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Meet our team

Image of Tim Williams
Tim Williams
Principal, Advisory, CIO Advisory, KPMG US
Image of Piyush Anand
Piyush Anand
Managing Director, Platforms, KPMG LLP

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KPMG and ServiceNow are helping healthcare organizations put patients at the center of digital transformation.

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