Piyush Anand

I have been in diverse technology roles for 16+ years including Delivery, Operations and Consulting. I am a trusted advisor to clients and have a successful track record of new business development and delivery. My specialization includes defining IT standards and services, conducting IT current state analysis, building future state roadmaps and designing and implementing innovative solutions on low code platforms including ServiceNow. I have led several large transformation projects across the business of IT, HR Service Delivery, Integrated Risk Management and Enterprise Service Management.

I am leading ServiceNow offerings in the Healthcare and Life Sciences industry and working on developing joint solutions with ServiceNow to transform front, middle and back office functions. With my diverse experience, underpinned by KPMG’s wider consulting capabilities, I can help clients drive large scale enterprise transformations on ServiceNow.

Recent engagement experience

• A Global Life Sciences company was looking to transform the Procurement function and develop a be-spoke application on ServiceNow platform for complex in-direct buying requests. KPMG is working with the client for this roll out at the moment.
• A regional Louisiana based Healthcare provider wanted to replace their legacy platforms to transform the services they provide across IT to improve the user experience for their employees and clinicians. ServiceNow was selected as the platform of choice and KPMG worked with the client for the initial implementation which involves 15+ processes across IT Service Management and IT Asset Management areas.
• A global Mining company was looking to stabilize its IT environment and find opportunities to transform the way it manages operations and delivers services after a recent merger. KPMG helped this client to build a roadmap and deploy the initial implementation. This was a great example of defining services across the IT environment and structuring the CMDB based on those services and offerings for future scalability. This was a global roll out across multiple time zones including 10+ ITSM processes, a modern Service Portal, and internationalization in multiple languages.
• A regional Michigan based Healthcare provider was on a journey to personalize the team member experience and simplify the business processes with Enterprise Service Management. I led the ServiceNow implementation involving multiple Phases with Phase 1 focused on ITSM including CMDB/Discovery, ITAM (HAM and SAM), and ITGRC (3 processes). Phase 2 was focused on HR Operating Model and HR Service Delivery implementation; Phase 3 included Service Mapping, Application Portfolio Mgmt and merger with another acquired company.
• One of the biggest global Retail company was transforming how they provide services to their employees. KPMG helped improve and implement new/existing processes on ServiceNow including Hardware Asset Mgmt, Incident, Problem, Change, Knowledge, CMDB and APM. I led this program and worked with the project sponsor to build a joint roadmap with ServiceNow involving senior leaders.