From modernization to mission-driven transformation

As federal, state, and local agencies accelerate toward a more digital, data-driven future, public sector leaders are shifting focus from tactical, "check-the-box" modernization to truly transformational, mission-centric technology. While artificial intelligence (AI) and zero-trust cybersecurity remain top priorities on the agenda, this research highlights a critical, broader focus: strengthening core digital foundations.

Drawing on insights from government executives and technology decision‑makers around the world, this report examines where targeted digital investments are delivering measurable ROI—and where ambition still outpaces execution. Ultimately, we underscore the critical path forward: leveraging clear strategic alignment, trusted partnerships, and human-centered design to unlock sustainable, long-term public value and help secure the citizen trust of tomorrow.